Doug Kreider
San Jose
Summary
Tech professional with over 20 years’ experience in global Software and Hardware solutions and building high performance teams. Led multiple strategic initiatives with internal and external teams to deliver corporate objectives. Experienced in building and developing On-Shore and Off-Shore teams. Experienced working in Agile development and test organizations. Proven cross-functional team leadership and successfully led multiple company-wide initiatives. Development of strategic company-wide improvements using data driven metrics. Built teams focused on customer requirements within both startup and enterprise environments. Excellent recruiter and team builder.
Overview
33
33
years of professional experience
Work History
Manager Quality, DevOps, and Lab Operations
Amazon, Inc.
Sunnyvale, California
07.2017 - Current
- Led test teams in developing automation running 24/7.
- Responsible for all day-to-day global lab operations for device teams.
- Developed monitoring and data collection tooling to proactively identify problems before they impact teams using labs.
- Developed automation supporting continuous integration and 24/7 pipelines.
- DevOps responsibilities include migrating services to cloud, data collection, and monitoring.
- Labs Operations support for all Device software teams under Lab126.
- Managed lab portfolio for global software development and test teams.
- Developed lab dashboards to monitor and track capacity and utilization.
- Coordinated with teams and finance to plan current and future lab space and infrastructure requirements.
Sr. Director Engineering
Sportvision, Inc.
Mountain View, California
11.2013 - 07.2017
- Led Engineering, IT and Quality teams at Sportvision.
- Led teams in design of virtual insertion platforms, data acquisition, and information systems.
- Coordinated with field teams and customers to design new features and resolve issues quickly.
- Responsible for all engineering and development for all products.
- Dominant producer of enhanced broadcast graphics for NFL, MLB, Nascar, NHL and PGA.
- Developed object tracking technology using Computer Vision and Sensors to track player and ball movement to insert virtual graphics into all major broadcast sport productions.
- Responsible for all Test and release of products.
- Provided Field support for operations teams in the field during broadcast productions.
- (Now SMT)
Consultant - Home Automation
Synaptixsolutions, Inc.
San Jose, California
08.2013 - 10.2013
- Provided expert knowledge on Connected Home services, platform, and devices.
- Developed project plans and roadmaps for current and future products.
- Member of Executive Management team developing revenue modeling and development proposals.
- Responsible for coordinating company kick-off plans; securing office space, employee on-boarding procedures, capital equipment, etc.
Senior Manager Quality Assurance
ARRIS, Inc.
Sunnyvale, California
01.2010 - 06.2013
- Built and developed Quality organization to support 4HOME Software Platform, EDGE ACS, and Home Center Network Management products.
- Project Highlights and Achievements:
- Built Quality organization to support all 4Home products: platform software, services, user interfaces, SDKs, reference hardware / devices / kits, technology and ecosystem partnerships.
- Responsible for operational support of customer facing programs: lab evaluations, trials, and commercial launches.
- Developed high performing test organization integrating teams in Sunnyvale, Lawrence, Kansas, and Argentina.
- Senior member of team that led transition to scrum teams in Agile engineering organization.
- Built automation team using in-house and third-party tools. (Java, JUnit, Python, and Selenium)
- Earned reputation for dedication, flexibility, and positive work ethic throughout organizational restructuring.
- (ARRIS acquired Google Home Business in April 2013. Google acquired Motorola Mobility in August 2012. Motorola Mobility acquired 4Home in December 2010).
Director Quality Assurance, Operations and Customer Support
4Home, Inc.
Sunnyvale, California
01.2008 - 01.2010
- Developed test strategies for evaluating all phases of Web and Mobile UIs, Enterprise Servers, Home Gateways, Cameras, and Home Control devices.
- Designed complete setup of usability labs integrating performance and scalability tests in real-world end-user scenarios.
- Project Highlights and Achievements:
- Core member of successful startup working with Tier 1 Telco to launch first ever Home Automation product into production.
- Responsible for certification of wireless cameras and home control devices for the 4Home platform. (Zwave, Zigbee, HTC)
- Led Customer support team during customer trials and product evaluations.
- Responsible for all customer trial logistics including assembly, final tests, and RMAs during customer evaluations.
- (Motorola Mobility acquired 4Home in December 2010).
Sr. Director, Product Test and Core Technology
EFI (Electronics for Imaging, Inc.)
Foster City, California
01.1996 - 01.2008
- Built Quality organization to deliver great products in extremely fast-paced, time-to-market development environment while focusing on customer requirements.
- Excelled in matrix organization coordinating with engineering, program management, and manufacturing teams to develop schedules, evaluate risk, and create overall strategies for product releases.
- Successfully shipped hardware and software for printer controllers to Canon, Xerox, Fuji-Xerox, Konica Minolta, Ricoh, Toshiba, OKI Data and Sharp.
- Project Highlights and Achievements:
- Sr. QA Director, Product Test and Core Technology.
- Leader of team of 90+ Managers and QA engineers responsible for testing and releasing products generating $300M in annual revenue.
- Budgetary responsibility of $8M.
- Re-aligned teams to improve deliveries both internally and externally based on customer requirements.
- Streamlined product testing, gained test efficiency, improved quality, and established processes to maximize customer satisfaction. (20% in productivity gains)
- Built QA team in Bangalore, India from five employees to more than fifty in six months.
- Managed 35+ parallel projects; across multiple OEM’s and varying project complexity.
- Established Standard process improvement initiatives with all major OEM partners; Xerox, Ricoh, and Konica-Minolta.
- Increased Test coverage by 40% and reduced customer impacting defects reported by customers by 50%.
- Established system of metrics to create executive dashboard to track quality, performance analysis, code turmoil and milestone forecasting.
- Championed the use of metrics across all development levels in the company.
- Developed automated testing and regression of software drivers. (Reduced test cycles by 60%)
Systems Test Engineer
Cray Research
Chippewa Falls, Wisconsin
01.1993 - 01.1996
- Responsible for testing and verification of hardware modules.
- Performed final checkout of mainframe computers and installed systems as customer sites.
Education
Bachelor of Science - Business Administration
Washington University
St. Louis, MoBachelor of Science - Electronics Engineering Technology
DeVry Institute of Technology
Kansas City, MoSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager Quality, DevOps, and Lab Operations
Amazon, Inc.
07.2017 - Current
Sr. Director Engineering
Sportvision, Inc.
11.2013 - 07.2017
Consultant - Home Automation
Synaptixsolutions, Inc.
08.2013 - 10.2013
Senior Manager Quality Assurance
ARRIS, Inc.
01.2010 - 06.2013
Director Quality Assurance, Operations and Customer Support
4Home, Inc.
01.2008 - 01.2010
Sr. Director, Product Test and Core Technology
EFI (Electronics for Imaging, Inc.)
01.1996 - 01.2008
Systems Test Engineer
Cray Research
01.1993 - 01.1996
Bachelor of Science - Electronics Engineering Technology
DeVry Institute of Technology
Bachelor of Science - Business Administration
Washington University
Management Profile
Tech professional with over 20 years’ experience in global Software and Hardware solutions and building high performance teams. Led multiple strategic initiatives with internal and external teams to deliver corporate objectives. Experienced in building and developing On-Shore and Off-Shore teams. Experienced working in Agile development and test organizations. Proven cross-functional team leadership and successfully led multiple company-wide initiatives. Development of strategic company-wide improvements using data driven metrics. Built teams focused on customer requirements within both startup and enterprise environments. Excellent recruiter and team builder.