Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Doug Laymon

Fort Worth

Summary

Dependable Sales Manager bringing management experience and a willingness to take on added responsibilities. A team player with a strong work ethic with advanced complex problem-solving skills. Tech-savvy and versed in all aspects of dealership management from Variable to Fixed.

Overview

13
13
years of professional experience

Work History

New Car Director

Five Star Subaru of Grapevine
09.2019 - 12.2024
  • Developed and maintained strong relationships with manufacturers, resulting in favorable pricing and vehicle allocations.
  • Implemented effective incentive programs for both staff and customers, driving higher engagement and increased sales results.
  • Collaborated with service department to ensure timely delivery of vehicles without compromising on quality or safety measures.
  • Negotiated advantageous contracts with vendors for various services such as detailing or paint protection film installation, providing additional value-added services for clients at competitive prices.
  • Proactively sought out new opportunities for growth by staying informed on emerging industry trends and competitor activities in local market area.
  • Organized charity drives partnering local organizations raising awareness funds causes aligning company values.
  • Worked closely with finance department to develop attractive financing options for customers, increasing overall deal closing rates.
  • Trained and mentored sales staff, leading to improved individual performance and team success.
  • Coordinated cross-departmental efforts between sales, finance, and service teams to ensure seamless transactions for customers and foster teamwork within dealership environment.
  • Launched successful promotional events that attracted potential buyers, leading to increased foot traffic at the dealership showroom floor.
  • Managed inventory levels to maintain optimal stock while minimizing aging units and maximizing profitability.
  • Maintained compliance with all state regulations regarding new car sales operations ensuring continued licensure and certification requirements were met consistently over time.
  • Improved dealership reputation by addressing customer concerns quickly and effectively, ultimately leading to increased positive reviews online.
  • Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Volvo Sales Manager / Subaru Manager

Volvo Cars of Georgetown / Subaru of Georgetown
10.2015 - 08.2019
  • Supervised a sales force of 20 sales associates.
  • Communicated clear expectations and goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Worked with the management team to implement the proper division of responsibilities.
  • Achieve objective's put in place by the manufactures.
  • Manage inventory online for the dealership website.
  • Collaborated with the sales, marketing and support teams to launch products on time.
  • Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.
  • Supervised a sales force of sales associates.
  • Planned and directed staff training and performance evaluations.
  • Contacted customers by phone and email in response to inquiries.Promptly resolved all customer requests, questions and complaints.
  • Built relationships with customers and the community to establish long-term business growth.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Conduct trade appraisals.
  • Hired several sales representatives over a long period.
  • Supported the sales team in writing proposals and closing contracts.
  • Increased Sales by 40% within the first year as Sales Manager with Volvo Cars of Georgetown Subaru of Georgetown.
  • Retain a portfolio for applying for Manufacture Incentives on a monthly basis
  • One of the Top Dealerships in the Nation for CSI (Customer Service Index)

Volvo Sales Manager / Sales Manager Subaru

Garcia Automotive Group
01.2014 - 09.2015


  • Communicated clear expectations and goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Worked with the management team to implement the proper division of responsibilities.
  • Achieve objective's put in place by the manufactures.
  • Manage inventory online for the dealership website.
  • Put in place and maintain a 90 day follow up system for all five stores in our Auto Group.
  • Collaborated with the sales, marketing and support teams to launch products on time.
  • Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.
  • Supervised a sales force of sales associates.
  • Planned and directed staff training and performance evaluations.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Built relationships with customers and the community to establish long-term business growth.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Desk deals.
  • Conduct trade appraisals.
  • Hire Product Specialists and train them on product knowledge.

Audi / Volvo / Subaru Sales Consultant

Garcia Automotive Group
04.2012 - 11.2013
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to help start a Internet team

Education

High School Diploma - undefined

Coronado High School
El Paso, TX
1999

undefined

Valle Verde Community College
Paso, TX

Skills

  • Goal-oriented
  • Microsoft Word
  • Microsoft Excel
  • Motivated team player/leader
  • Articulate and well-spoken
  • Independent worker
  • Dedicated team player
  • Accomplished manager
  • Proficiency with Contact Management, Reynolds and Reynolds Ignite, CRM (Contact Management), Dealersocket, Vinsolutions, DriveCentric, Dealertack, VRC2, Vista, VAuto
  • Merchandising
  • Skilled problem solver
  • Professional and mature
  • Extensive vocabulary
  • Capable of Analyzing Reports
  • Works well under pressure
  • Empowers high-performing sales teams

Accomplishments

  • 2024 Love Promise Retailer of the Year
  • Consumer Satisfaction Award - DealerRater - 2019, 2020, 2021, 2022,
  • 2023, 2024
  • Dealer of the Year for DealerRater - 2019, 2020, 2021, 2024
  • The Subaru Love Promise Customer and Community Commitment Award
  • 2019, 2020, 2021, 2022, 2023, 2024
  • The Pleiades Club Award – 2019, 2020, 2021, 2022, 2023, 2024
  • CarFax Top Rated Dealer – 2019, 2020, 2021, 2022, 2023, 2024
  • Number 1 Subaru Sales in North Texas – 2019, 2020, 2021, 2022, 2023, 2024
  • Setting up several departments, putting in place a process that works.
  • Improved NPS and SQI at every organization I have ever worked for.
  • Supervised team of 30+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

New Car Director

Five Star Subaru of Grapevine
09.2019 - 12.2024

Volvo Sales Manager / Subaru Manager

Volvo Cars of Georgetown / Subaru of Georgetown
10.2015 - 08.2019

Volvo Sales Manager / Sales Manager Subaru

Garcia Automotive Group
01.2014 - 09.2015

Audi / Volvo / Subaru Sales Consultant

Garcia Automotive Group
04.2012 - 11.2013

High School Diploma - undefined

Coronado High School

undefined

Valle Verde Community College

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