Hi, I’m
Doug Mckay
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
years of professional experience
Work History
Campers Inn RV
Service Manager
2015.04 - 2024.02 (8 years & 10 months)
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Kay Jewlers
Store Manager
2013.11 - 2014.09 (10 months)
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Complete Companies
General Manager
2013.01 - 2013.10 (9 months)
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Mill Stores Unfinished Furniture
Store Manager
2004.09 - 2009.02 (4 years & 5 months)
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Saint Anselm College , Manchester, NH
Some College from General Studies
Saint Thomas Aquinas High School , Dover, NH
High School Deploys
06.1996
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Conflict Resolution
- Customer Service Management
Timeline
Service Manager
Campers Inn RV
2015.04 - 2024.02 (8 years & 10 months)
Store Manager
Kay Jewlers
2013.11 - 2014.09 (10 months)
General Manager
Complete Companies
2013.01 - 2013.10 (9 months)
Store Manager
Mill Stores Unfinished Furniture
2004.09 - 2009.02 (4 years & 5 months)
Saint Anselm College
Some College from General Studies
Saint Thomas Aquinas High School
High School Deploys
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