Hi, I’m
Doug Mckay
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
years of professional experience
Work History
Campers Inn RV
Service Manager
04.2015 - 02.2024
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Kay Jewlers
Store Manager
11.2013 - 09.2014
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Complete Companies
General Manager
01.2013 - 10.2013
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Mill Stores Unfinished Furniture
Store Manager
09.2004 - 02.2009
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Saint Anselm CollegeManchester, NH
Some College from General Studies
Saint Thomas Aquinas High SchoolDover, NH
High School Deploys
06.1996
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Conflict Resolution
- Customer Service Management
Timeline
Service Manager
Campers Inn RV
04.2015 - 02.2024
Store Manager
Kay Jewlers
11.2013 - 09.2014
General Manager
Complete Companies
01.2013 - 10.2013
Store Manager
Mill Stores Unfinished Furniture
09.2004 - 02.2009
Saint Anselm College
Some College from General Studies
Saint Thomas Aquinas High School
High School Deploys