Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doug Melroe

Golden Valley

Summary

Dynamic and articulate leader with a proven track record in small business management, organizational development, and effective communication within mission-driven environments. Extensive experience includes social services, healthcare, salon and health club management, fitness training, advertising, marketing, and retail sales. Recognized for establishing diverse personal networks and successfully leading volunteers and professional associates to achieve common goals. Committed to making a positive impact through active involvement in various volunteer initiatives.

Overview

40
40
years of professional experience

Work History

Manager

Denny Kemp Salon Spa
01.2022 - Current
  • As manager I was in charge of Payroll, HR, Billing, Scheduling, Front Desk Management, Client relations, and Receptionist. Managed 16 commission based employees. Successfully closed the business after 26 years, due to owner retiring.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Instructor

THE FIRM
01.1986 - 01.2019
  • Hired initially as an aerobics instructor for this fitness and physical training organization, I have continued to lead classes in Yoga, Strength & Conditioning, Aerobics and Dance. Early in my tenure, I also became a working partner in the development of The Firm into one of the premier health clubs in the country and led multiple efforts to increase membership, merchandise sales and public awareness of The Firm’s programs and benefits.
  • IMPACT:
  • Responsible for a 50% increase in membership sales from 2001 to 2003 and 80% retention of clients for a year or more.
  • From 2003 – 2009 increased retail sales from clothing and juice bar items by 75% by adding new items and listening and responding to clients’ needs.
  • From 2005 – 2016 significantly increased social media awareness on The Firm’s website, and Facebook, Twitter, and Instagram.
  • Aided in the increased circulation of The Firm’s monthly newsletters by 85%.
  • Actively participated in programs leading to The Firm’s designation as “Best Workout” by Glamour, Self, Seventeen, Harper’s Bazaar, OUT City Pages, Mpls St. Paul magazines and Star Tribune and Pioneer Press Newspapers.

Director of Development

JustUs Health (Formerly Minnesota AIDS Project)
01.2016 - 01.2018
  • As Director of Development for this AIDS service and behavioral health organization, I was hired for this new position and invigorated an underperforming fundraising effort, implementing numerous new initiatives and re-timing events, increasing individual contributions and establishing new donor networks. I assisted in the solicitation of major gifts and significantly increased public awareness.
  • IMPACT:
  • Actively participated as a member of the JustUs Health management team.
  • Directly responsible for raising $230,000 in 2017-18.
  • Successfully deployed social media initiatives to increase the organization’s Internet presence.
  • Significantly increased the number of individual donors.
  • Developed and conducted an additional AIDS Walk in 2018 to commemorate the 30th Anniversary of the MN AIDS Walk, raising over $50,000, with net proceeds of $46,000.

Creative Coordinator

FALLON
01.1994 - 01.1999
  • As Creative Coordinator for this nationally-known advertising and marketing agency, I developed and handled new talent portfolios, worked directly with agency senior creative executives to manage schedules and tours, and developed all Awards entries during a period that Fallon was nominated for, and received numerous industry awards. On the creative side, I choreographed commercials and assisted in booking talent.
  • IMPACT:
  • Successfully developed strong professional relationships with senior agency management, leading to continuing personal development and growth as a valued associate.
  • Conducted numerous well-regarded school and student tours of the agency as a community awareness effort by Fallon.
  • Planned and executed many internal agency conferences and client meetings.
  • Developed and applied extensive computer skills.

Education

Bachelor of Science - Film Studies

University of Minnesota
01.1994

Skills

  • Customer service
  • Time management
  • Decision-making
  • Creativity

Timeline

Manager

Denny Kemp Salon Spa
01.2022 - Current

Director of Development

JustUs Health (Formerly Minnesota AIDS Project)
01.2016 - 01.2018

Creative Coordinator

FALLON
01.1994 - 01.1999

Instructor

THE FIRM
01.1986 - 01.2019

Bachelor of Science - Film Studies

University of Minnesota

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