Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doug Miller

Noblesville,IN

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

35
35
years of professional experience

Work History

Owner Operations Manager

Miller Salons Inc.
Indianapolis, IN
08.2002 - 10.2020

I've had the honor of launching a nationally recognized hair salon, along with my business partner and wife of 30 years. We quickly established a team of 6 stylists and grew to manage a team of over 25. During our 18 plus years of ownership, we opened a second location consisting of a salon/spa boutique. Before deciding to retire from the commission salon business, our business was grossing 2.5 million dollars annually.

  • I was the final resolution to all customer service decisions, speaking with over a hundred customers a day.
  • Perform payroll functions, such as monitoring time keeping information and processing and submitting payroll on a biweekly basis.
  • Collect and deposit money into accounts, disperse fund from cash accounts to pay bills or invoices, keep records of collections and disbursements and ensure accounts are balanced,
  • Arrange day to day operations.
  • Arrange conference, meeting or travel reservations for office personnel.
  • Ordering and scheduling.

Realtor

F.C. Tucker Company Inc.
Indianapolis, IN
06.1998 - 12.2008
  • I sold homes, condos and investment properties. List clients homes on the MLS, hold open houses, take clients all over Hamilton, Boone and Marion counties in Indiana.
  • Monitor fulfillment of purchase agreements.
  • Act as intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.
  • Check work completed by loan officers, attorneys or other professionals to ensure that all was performed properly.
  • Maintain knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options and government programs.
  • Generate lists of properties for sale, their locations, descriptions and available financing options using real estate software on a computer.

Quality Assurence Analyst

Ford Motor Co.
Connersville, IN
08.1985 - 06.2000
  • Analyze quality control test results and provide feedback and interpretation to product management or engineering staff.
  • Communicate quality control information to all relevant organization departments, outside vendors or contractors.
  • Identify critical points in manufacturing process and specify sampling procedures to be used at these points.
  • Collect and analyze production samples to evaluate quality.

Owner Manager

Miller Properties
Richmond, IN
12.1985 - 03.1995
  • Owned and managed 30 apartments.
  • Met with prospective tenants to show available properties for lease, explain terms of occupancy and provide information about local areas.
  • Direct collection of monthly assessments, rental fees, deposits and the payment of insurance premiums, mortgage, taxes and incurred operating expenses.
  • Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance.
  • Investigated complaints, disturbances and violations and resolved problems following management rules and regulations.
  • Determined and certified the eligibility of prospective tenants, following government regulations.
  • Purchased building and maintenance supplies, equipment or furniture.

Education

Associate of Arts - Liberal Arts And General Studies

IU East
Richmond iN

Real Estate

F.C. Tucker School of Real Estate
Indianapolis, iN

Skills

  • Business Planning
  • Customer Acquisition
  • Relationship Development
  • Conflict Resolution
  • Advanced Problem Solving Abilities
  • Strategic Decision Making
  • Cost Reduction
  • Sales promotions
  • Program Optimization
  • Department Oversight
  • Recruitment and Hiring
  • Customer Service Management

Timeline

Owner Operations Manager

Miller Salons Inc.
08.2002 - 10.2020

Realtor

F.C. Tucker Company Inc.
06.1998 - 12.2008

Owner Manager

Miller Properties
12.1985 - 03.1995

Quality Assurence Analyst

Ford Motor Co.
08.1985 - 06.2000

Associate of Arts - Liberal Arts And General Studies

IU East

Real Estate

F.C. Tucker School of Real Estate
Doug Miller