Doug Mire
Cypress
Summary
Results-driven Operational logistics professional with over 15 years of experience in optimizing supply chain operations, managing budgets, and fostering relationships with key stakeholders. Proven expertise in overseeing logistics teams, ensuring on-time deliveries, maintaining safety standards, and implementing cost-effective solutions. Adept at leading teams through challenges, including emergency responses, while driving continuous improvement in safety and operational efficiency.
Overview
12
12
years of professional experience
Work History
Order Fulfillment Specialist II
Pilot Companies
04.2024 - Current
- Served as a Subject Matter Expert (SME) during the integration of SC Fuels into Pilot Companies, facilitating a seamless customer transition and delivering targeted training to the Order Fulfillment team on the specialized processes of this niche market.
- Manage high-priority orders with exceptional attention to detail, ensuring that all requirements are met in a timely manner while maintaining excellent communication with stakeholders involved.
- Coordinate with sales representatives to address any special requests or modifications to orders, ensuring customer satisfaction at every stage of the process.
- Continuously seek opportunities for process improvement within the order fulfillment department, resulting in increased productivity levels and higher rates of customer satisfaction.
- Train and mentor new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
Dispatch Supervisor
SC Fuels
07.2022 - 04.2024
- Built and maintained strategic partnerships with a specialized network of carriers
- Awarded traffic and dedicated lanes to carriers with a proven track record of safety, reliability, and cost effectiveness.
- Resolved service and billing concerns raised by customers and carriers.
- Mediated and facilitated prompt resolution of safety concerns between customers and carriers.
- Managed irregular events such as cross drops, spills, or property damage.
- Monitored carrier performance, holding all carriers accountable for KPI’s such as missed loads, late deliveries, safety violations.
- Managed and mentored approximately 10 dispatchers.
Associate Transportation Manager
Vroom
09.2021 - 07.2022
- Directed hub operations for an internal auto hauling division, ensuring safe, efficient, and timely deliveries within the network.
- Managed KPIs, including on-time delivery, safety, equipment readiness, staffing, and inventory accuracy.
- Developed and implemented an error-free loading process, optimizing payloads while adhering to DOT regulations.
- Led accident, incident, and injury investigations, driving root cause analysis and proactive prevention.
- Promoted a zero-defect safety culture, holding drivers accountable for safety compliance.
- Fostered teamwork and open communication among drivers, office staff, and external customers.
- Ensured daily vehicle maintenance and compliance with electronic logging requirements.
Area Transportation Manager
PTI/AmeriGas
01.2019 - 01.2021
- Directed all operational aspects of the assigned region, including customer deliveries, fleet management, and over 40 carriers across the western U.S. for product distribution, and maintenance.
- Oversaw two Logistics Supervisors, eight Transport Coordinators, and a team of 120+ drivers, ensuring operational excellence through high service standards, timely deliveries, and precise inventory management.
- Led emergency response and recovery efforts for natural disasters and other business disruptions.
- Develop and manage budgets, controlling costs while maintaining operational efficiency and quality service and P&L, negotiating rates and cultivating cost-saving opportunities.
- Ensured superior service delivery and supported other regions during peak demand.
- Developed best practices focused on safety, communication, and customer service excellence.
- Track operational performance metrics, such as delivery times, fuel consumption, and customer satisfaction, and report results to senior management.
- Conducted performance evaluations, administered merit increases, and coached for improvement.
- Hired and onboarded staff, ensuring team alignment with safety and operational goals.
Logistics Specialist
PTI/AmeriGas
01.2018 - 01.2019
- Mentored Transport Coordinators, enhancing their efficiency, communication, and customer service.
- Trained office personnel on company policies and best practices.
- Managed KPIs for regional performance, ensuring service standards were consistently met or exceeded.
- Calculated freight fees and prepared documentation for line-haul movements.
- Ensured driver compliance with safety policies and procedures, coaching to mitigate risks.
Transport Coordinator
PTI/AmeriGas
01.2013 - 01.2018
- Monitored propane inventory for 250 districts across five states, optimizing distribution based on trends and conditions.
- Collaborated with supply teams to ensure cost-effective routing and efficient driver hour usage.
- Managed 28 drivers, promoting safety and compliance through continuous monitoring and coaching.
- Worked closely with outside carriers to meet additional transportation demands.
- Ensured timely billing and closing of all transport deliveries within 48 hours.
Education
Bachelor of Arts - Literature and Rhetoric
Binghamton University
01.1996
Skills
- Strategic thinker with a focus on effective implementation
- Robust expertise in end-to-end logistics operations, supply chain coordination and operational excellence
- Extensive background in P&L oversight, driving financial performance and accountability
- Specialized in optimizing fleet operations for efficiency, cost-effectiveness, and minimal downtime
- Expertise in team leadership, growth, and performance optimization
- Proven ability to build trust and foster productive partnerships with internal stakeholders and external clients/vendors
- Consistently recognized for enhancing customer satisfaction through responsive and personalized service
- Skilled in regulatory compliance and emergency response operations
- Experienced in navigating and resolving conflicting priorities in fast-paced environments
- Strong command of KPI development, tracking, and reporting
Timeline
Order Fulfillment Specialist II
Pilot Companies
04.2024 - Current
Dispatch Supervisor
SC Fuels
07.2022 - 04.2024
Associate Transportation Manager
Vroom
09.2021 - 07.2022
Area Transportation Manager
PTI/AmeriGas
01.2019 - 01.2021
Logistics Specialist
PTI/AmeriGas
01.2018 - 01.2019
Transport Coordinator
PTI/AmeriGas
01.2013 - 01.2018
Bachelor of Arts - Literature and Rhetoric
Binghamton University
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