Results-driven professional with a strong background in telecommunications and enterprise account management. Expertise in driving client retention and growth through tailored connectivity solutions and proactive support.
Overview
13
13
years of professional experience
Work History
Product Specialist
DriveShop USA
Des Moines, IA
09.2024 - Current
Represent leading automotive brands including GM, Jeep, and Volkswagen through experiential marketing campaigns.
Deliver product knowledge and training while supporting major expos and dealer events nationwide.
Collaborate cross-functionally with marketing and sales teams to align strategies.
Role demonstrates adaptability and strengthens client engagement skills, complementing telecommunications sales expertise.
Client Account Manager III
Alaska Communications
Anchorage, AK
05.2023 - 09.2024
Managed portfolio of 100+ enterprise clients across industries, generating over $4M annually.
Delivered connectivity solutions including DIA, DSL, VoIP, IT support, cybersecurity, MPLS, and satellite services.
Focused on retention and growth by adapting solutions to evolving client needs.
Strengthened client satisfaction through proactive support and strategic guidance.
Mid-Market / Enterprise Account Manager
GCI Communications
Anchorage, AK
05.2019 - 04.2023
Oversaw 400+ client accounts, generating $3M+ annually across transportation, B2B, and legal sectors.
Designed and implemented advanced telecom solutions (VoIP, MPLS, satellite, managed Cisco phone systems).
Awarded President's Club Top Seller (2021 & 2022) for exceeding sales and client service targets.
Ensured long-term business growth through consultative selling and retention strategies.
Sr. Account Manager
iHeartMedia
Anchorage, AK
05.2012 - 04.2019
Managed portfolio of 100+ clients, generating $2M+ annually through radio and digital advertising solutions.
Developed ROI-focused campaigns and executed promotional events to maximize client visibility.
Consistently achieved top sales recognition with multiple performance awards.
Built long-term partnerships through needs-based selling and retention strategies.
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.