Doug Nguyen
Renton,WA
Summary
Enthusiastic Special Service Associate with an aptitude for memorizing products, services and company policy. Offering 25 years of experience and expertise in merchandising. A team player with excellent time management ability and attention to detail. Client-focused Sales Representative with 25 years of providing solutions to customers. Solid understanding of needs and inquiry. Motivated sales professional offering of progressive retail experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Enthusiastic self-starter with excellent customer service skills. Passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service.
Overview
31
31
years of professional experience
2
2
Languages
Work History
Dealer/Floor Supervisor
Muckleshoot Indian Casino
Auburn, WA
11.1995 - 06.2017
- Handled All table games, including Blackjack, Crap and Roulette.
- Adhered to company and game policies as well as state and federal regulations.
- Collected bets from game losers and paid out winnings to game winners.
- Maintained a fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Created an enjoyable atmosphere for players by engaging them in with Greet and Meet and Welcome them in the conversations.
- Aided and Educated customers about the brand to incite excitement about the Casino Fun and Play.
- Acknowledged and Acted to operated Cash and Checks transactions with 100% accuracy.
- Preserved a perfect attendance record at all times.
- Displayed a positive work environment by consistently treating all employees and customers with respect and consideration.
- Completed all cleaning, stocking and organizing tasks in assigned at games area.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Anticipated and Ascertained to assured the efficiency to improve Customers relations and as well with a company policies.
- Alerted customers to upcoming events and promotions.
- Built relationships with customers to increase likelihood of repeat business.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Monitored security and handled incidents in a calm and professional manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cultivated a customer-focused playing environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member, along with coaching, aiding for Advocate,
- Worked with the management team to implement the proper division of responsibilities.
- Welcomed customers into the store and helped them locate the games, restaurant, or entertainment areas.
- Actively pursued personal learning and development opportunities.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer concerns with friendly and knowledgeable service.
- Cleaned and organized the work areas, including the checkout desk and displays.
- Completed all point of checking inventory when opening and closing procedures, including counting the contents of the chips on the gaming tables.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Identified potential scam and unusual activities and alerted management.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Greeted customers in a timely fashion while quickly determining their needs.
Auto Mechanic
Winston Auto Repair
Des Moines, WA
03.2016 - 10.2017
- Performed daily department Layered Process Audits to ensure proactive control over the automobile manufacturing process.
- Informed supervisors when machines needed major service.
- Accurately estimated time and materials costs for projects.
- Performed routine preventive maintenance to ensure that building systems operated efficiently.
- Unpacked and assembled all new merchandise using variety of power tools.
- Prepared and cleaned construction sites by removing debris.
- Safe and efficient operation of all tools
- Collaborated with team members and management to ensure smooth work flow and efficient organization operations.
- Inspected machine parts for conformance to product specifications.
- Monitored inventory and reported items to be restocked for each job.
- Aided crews in heavy works and when there is under staffs
- Maintained positive relationships with all customers.
- Responsible for wide variety of duties including, mechanical and electrical repair and installation.
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Maintained compliance with company standards to perform all maintenance activities.
- Promoted shop safety by working in a safe manner.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Managed team of all personnel focused on providing expert detailing services to all customers.
- Operated equipment such as hand tools and machine tools.
- Analyzed and Inspected to assured the accurate diagnosed.
- Ensured proper installations through accurate reading of blueprints.
- Performed basic machine set up.
- Applied caulk, sealants and other agents to installed correctly to avoided leaking.
- Advocated the customers for the awareness of the percentage on individual area.
Sales Associate
Legend Auto Sales
Burien, WA
02.2018 - Current
- Prepared sales slips and sales contracts.
- Greeted customers and ascertained customers' needs.
- Wrote, negotiated and finalized sales contracts.
- Demonstrated use and care of merchandise.
- Maintained records related to sales.
- Updated computer inventory listings.
- Prioritized and accomplished wide range of tasks each shift.
- Accepted and processed returns.
- Prepared outgoing shipments.
- Verified that all customers received receipts for purchases.
- Worked collaboratively in team environment.
- Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Kept work areas clean and neat at all times.
- Answered questions regarding the store and its merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
- Directed individuals to merchandise locations.
- Increased sales by 80% over 7 months by offering consultation on products and services and applying customer service and upselling techniques.
- Provided repeat customers with exceptional care and attention.
- Prepared merchandise for sales floor.
- Suggested accessories and complementary purchases.
- Reported incidents to management.
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
- Helped customers with questions, problems and complaints in person and via telephone.
- Maintained adherence to all company protocols.
Education
High School Diploma - undefined
Steven Anderson
Austin, TX1992
High School Diploma - undefined
Steven Anderson
Austin, TX1992
High School Diploma - undefined
Steven Anderson
Austin, TX1992
Associate of Arts - Auto Mechanic
LA Technical College
Los Angeles, CASkills
- Exceptional customer service
- Communications
- Merchandising expertise
- Inventory management
- Client service
- Problem-solving skills
- Customer service
- Social perceptiveness
- Merchandising understanding
- Flexible schedule
- Sales training
- Cash handling
- Stocking and replenishing
- Excellent people skills
- Merchandising and display
- Customer service focus
- High energy
- Product knowledge
- Opening and closing procedures
- Able to persuade others effectively
- Multi-tasking strength
- Point of sale / checkout
- Products and services
Timeline
Sales Associate
Legend Auto Sales
02.2018 - Current
Auto Mechanic
Winston Auto Repair
03.2016 - 10.2017
Dealer/Floor Supervisor
Muckleshoot Indian Casino
11.1995 - 06.2017
High School Diploma - undefined
Steven Anderson
High School Diploma - undefined
Steven Anderson
High School Diploma - undefined
Steven Anderson
Associate of Arts - Auto Mechanic
LA Technical College