Summary
Overview
Work History
Education
Skills
Timeline
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DOUG PIERSON

Denver,CO

Summary

Experienced Sales Manager with expertise in B2B account management and proven ability to drive revenue growth. Skilled in negotiating contracts, expanding customer bases, and delivering technical support tailored to client needs. Adept at using analytical tools to exceed performance targets. Seeking to leverage skills in a dynamic operations or sales leadership role.

Overview

19
19
years of professional experience

Work History

BUSINESS ACCOUNT MANAGER

ProBox Portable Storage
06.2024 - Current
  • Cultivated and managed a diverse portfolio of accounts, ensuring high levels of customer satisfaction and retention.
  • Enhanced product support by serving as the primary technical liaison for customers
  • Maintained accurate CRM records of client interactions, sales activities, and pipeline development to support effective sales forecasting.
  • Monitored industry trends and competitor offerings to proactively identify new business opportunities in competitive markets.

BUSINESS ACCOUNT MANAGER

Conga
06.2022 - 02.2024
  • Exceeded sales quotas by delivering tailored product demonstrations that addressed client technical requirements and highlighted solution benefits.
  • Leveraged Salesforce to manage customer relationships and track sales activities, ensuring effective account management and forecast accuracy.
  • Enhanced product support by serving as the primary technical liaison for customers.
  • Collaborated with cross-functional teams, including marketing, product development, and customer service, to ensure cohesive customer support and sales growth.
  • Spearheaded contract negotiations, fostering strong professional relationships for long-term success.

SENIOR MORTGAGE BANKER

Spire Financial (division of Amerifirst Financial, Inc.)
11.2021 - 06.2022
  • Generated over $1M in monthly sales and achieved remarkable milestone by producing over $12M in sales in 2020, underscoring exceptional ability to maintain and exceed sales targets in highly competitive markets.
  • Led comprehensive project management efforts, skillfully negotiating terms and rates to facilitate seamless transactions among clients, title companies, and other stakeholders; coordinated effectively with processors, escrow carriers, underwriters, and real estate professionals, ensuring timely closings and exceptional service delivery.

SENIOR MORTGAGE BANKER

Fairway Independent Mortgage Corporation
02.2020 - 11.2021
  • Established and maintained trusted advisor status among high-profile clients by innovating mortgage solutions that addressed unique needs in competitive market; leveraged multifaceted approach to lead generation, utilizing social media, email campaigns, LinkedIn, and networking events to expand client base and forge strong referral partnerships.
  • Directed dynamic team of 4+ mortgage professionals, fostering collaborative environment that encouraged knowledge sharing and contributed to overall success of organization; maintained over $1M in monthly sales and collectively secured $371M in sales in 2020, exceeding annual targets by 33% through strategic sales efforts and client engagement.

BRANCH MANAGER

First Union Home Finance
05.2018 - 02.2020
  • Exceeded $1M in monthly sales and led a team of 5, devising a sales strategy that transformed the branch into a top-performing, efficient unit, earning multiple Top Performer awards and a promotion to Branch Manager.
  • Fostered key partnerships with stakeholders and industry leaders, enhancing lead generation and customer referrals, while ensuring seamless loan processing and exceptional customer service through effective collaboration with underwriters and loan processors.

SENIOR MEDIATION ASSOCIATE

Specialized Loan Servicing
01.2014 - 05.2018
  • Navigated complex negotiations involving litigation settlements, including residential mortgage loans and global releases, achieving consistent 95%+ preparation rate for hearings and 40-50% monthly closure rate on assigned cases.
  • Served as corporate representative in court, effectively managing risk by resolving complex issues involving post-sale, REO noncompliance, government complaints, and bankruptcy, while also enhancing operational processes and compliance with federal and state regulations.

SENIOR ESCALATION/MEDIATION COORDINATOR

Midland Mortgage
08.2009 - 01.2014
  • Saved over $250K through strategic settlements and consistently surpassed credit analysis goals, earning Top Performer accolades.
  • Facilitated litigation avoidance through legal consultations and provided critical risk management insights to prevent foreclosures.

CONSUMER LENDER/ INSURANCE MANAGER

Wells Fargo Financial
07.2006 - 07.2009

Education

Bachelor of Science - Marketing

University of Central Oklahoma
Edmond, OK
12-2007

Some College (No Degree) - Additional Coursework in Business Management

University of Oklahoma
Norman, OK

Skills

  • B2B strategy development
  • Contract Negotiation
  • Effective relationship management
  • Effective presentation skills
  • CRM Management
  • Lead Generation Strategies
  • Technical Support Expertise
  • Advanced Sales Analytics

Timeline

BUSINESS ACCOUNT MANAGER

ProBox Portable Storage
06.2024 - Current

BUSINESS ACCOUNT MANAGER

Conga
06.2022 - 02.2024

SENIOR MORTGAGE BANKER

Spire Financial (division of Amerifirst Financial, Inc.)
11.2021 - 06.2022

SENIOR MORTGAGE BANKER

Fairway Independent Mortgage Corporation
02.2020 - 11.2021

BRANCH MANAGER

First Union Home Finance
05.2018 - 02.2020

SENIOR MEDIATION ASSOCIATE

Specialized Loan Servicing
01.2014 - 05.2018

SENIOR ESCALATION/MEDIATION COORDINATOR

Midland Mortgage
08.2009 - 01.2014

CONSUMER LENDER/ INSURANCE MANAGER

Wells Fargo Financial
07.2006 - 07.2009

Bachelor of Science - Marketing

University of Central Oklahoma

Some College (No Degree) - Additional Coursework in Business Management

University of Oklahoma

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