Doug Richardson

Prayer coordinator for congregation requests. Assist Church Secretary with various duties.

Led Griefshare session for any who wished to attend

Sunday School teacher for youth & adults. Drove van for pickup and return home for attendees and youth on Wednesday nights. Ran food bank for almost 10 years and headed food pick-up and coordination with St. Mary's food bank. Church Board member on several occasions. Counseling with youth & adults as needed. Made many referrals for community services for those in need.

• Coordinated client assessments to determine eligibility for state assistance programs.
• Developed individualized service plans to address client needs and improve outcomes.
• Facilitated communication between clients and service providers to ensure access to resources.
• Monitored client progress and adjusted services based on changing circumstances or requirements.

Attended Court Hearings and Foster Care Review Boards innumerable times always advocating for best interest of children under my care. Always took each child's desires into consideration and made decisions as a Father or Grandfather would.

• Analyzed program data to identify trends and recommend improvements in service delivery systems.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Secured funding for special projects through grant writing, expanding resources available to clients.
• Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
• Streamlined case documentation procedures, reducing processing time and increasing efficiency.
• Reduced client wait times for service access by optimizing internal referral processes.
• Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
• Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Trained new case managers on policies, procedures, and best practices for effective case management.
• Led initiatives to streamline case documentation processes, enhancing efficiency and accuracy.
• Advocated for client rights and services within the community and government agencies.
• Improved client engagement by implementing user-friendly appointment scheduling system.
• Increased client satisfaction through diligent follow-up and personalized support.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Developed resource directory for clients, simplifying their search for essential services.
• Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
• Trained new case managers, raising team's overall competency and service delivery standards.
• Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.
• Provided leadership, guidance and support to staff members.
• Monitored program performance and outcomes for successful delivery of services.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Developed and implemented training programs for staff.
• Conducted outreach activities to engage local stakeholders in programs.

Sunday school teacher for Jr./Senior high school students. Arranged and coordinated many trips for youth and adults to California fun trips, 11 trips to bottom of Grand Canyon and return-never missing a Sunday service afterward, counseling as needed for entire group. 4 years with wife coordinating for College & career group classes, trips and counseling as needed. Coached and drove Junior Bible quiz team around Arizona for 2 years. Church Board several times and designated Board member to deal with unusual or difficult situations with church members. Arranged services for attendees in need of emergency services. Coached softball and basketball teams.

Headed up group that rewrote and/or amended Church bylaws.

Youth Sunday School teacher. Chaperoned several youth trips to California. Volunteer Church Bible college President and teacher for 1 year.

• Led cross-functional teams to streamline project workflows and enhance operational efficiency.
• Analyzed data to identify trends, informing strategic decisions and improving service delivery.
• Mentored junior team members, fostering skill development and promoting a culture of continuous improvement.
• Implemented process improvements that enhanced productivity and reduced turnaround times across departments.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Designed employee recognition program that improved morale and reduced turnover.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Improved team collaboration by initiating regular strategy meetings.
• Optimized inventory management, minimizing waste and reducing costs.
• Streamlined project delivery processes, reducing completion times significantly.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.

Tour of Service in Viet Nam 1967-68, Top Secret information shift supervisor for data processing and reports to Command in Hawaii on a daily basis.

• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies.

Minor League experience only.

• Cultivated strong relationships with coaching staff to align on performance objectives.
• Played Pitcher for successful Minor League team in competitive and demanding environment.
• Upheld the integrity of professional baseball through strict adherence to league rules, regulations, and policies while representing the organization with pride and honor.
• Maintained peak physical condition through rigorous workout regimens and adherence to proper nutrition guidelines.
• Helped establish a winning culture within the organization through consistent hard work, discipline, teamwork, accountability, respect for others.
• Interacted professionally with press, fans and individuals from other teams.
• Served as a reliable teammate by maintaining excellent attendance at all practices, games, workouts, and team-related functions.