DOUG ROSE
AUBREY,TX
Summary
Results-oriented client management professional with a proven track record of driving client satisfaction and loyalty through strategic relationship-building. Recognized for creating collaborative team environments and adapting to changing client needs. Highly skilled in communication, negotiation, and delivering client-focused solutions to ensure satisfaction and foster loyalty. Utilizes problem-solving abilities to effectively address client needs. Possesses extensive knowledge in building and maintaining long-term client partnerships for mutual growth.
Overview
26
26
years of professional experience
Work History
Operations Manager
Stewart-Rose Properties
05.2024 - Current
- Company Overview: Stewart-Rose Properties is a real estate brokerage firm in Texas specializing in commercial sales, leasing, and property management within the Dallas-Fort Worth metroplex
- Property inspection encompassing maintenance, repair, and improvement report generation
- Contractor oversight and supervision to ensure property upkeep and enhancements
- Communication liaison between tenants, property managers, and contractors
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
Client Manager
MERIT PROFESSIONAL SERVICES
11.2016 - 12.2022
- Company Overview: Merit Professional Services boasts over 33 years of industry expertise, delivering unparalleled stormwater compliance solutions, including crafting thousands of SWPPPs and conducting numerous inspections, while emphasizing a commitment to excellence and trustworthy service
- Managed top tier clients, guaranteeing exceptional service delivery, and nurturing robust client relationships
- Gathered project information, addressed client inquiries, assessed needs, and resolved issues with City, State, and Federal agencies promptly
- Scheduled and attended meetings, fulfilled additional customer service requests, and facilitated internal communication for new project details
- Merit Professional Services boasts over 33 years of industry expertise, delivering unparalleled stormwater compliance solutions, including crafting thousands of SWPPPs and conducting numerous inspections, while emphasizing a commitment to excellence and trustworthy service
- Established trust with clients through consistent follow-up and a commitment to understanding their unique project needs.
Qualified Stormwater Inspector
MERIT PROFESSIONAL SERVICES
08.2015 - 12.2016
- Conducted weekly stormwater inspections for 60+ North Dallas construction projects, maintaining SWPPPs and site maps
- Mediated interactions between clients and environmental enforcement officers from city, state, and federal agencies
- Communicated with construction and area managers, producing vital inspection-based reports for environmental issue mitigation on construction sites
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
Technical Administrator & Property Manager
STEWART-ROSE PROPERTIES
01.1999 - 12.2015
- Technical administration involving website upkeep, computer maintenance, document filing, and data entry
- External information collection, gathering photos, documents, and other pertinent data
- Management of sales & marketing reports/databases, maintenance of tenant relationships, and overseeing property repairs and delegations in both residential and commercial sectors
Education
Physical Therapy
Midwestern State University
Wichita Falls, TXNorth Central Texas College
Lewisville, TXNorth Lake Junior College
Los Colinas, TXSkills
- Regulatory Compliance
- Property Management
- Data Management
- SWPPP Maintenance
- Regulatory compliance
- Problem-solving
- Customer service
- Policies and procedures implementation
- Customer relationship management
- Client relationships
- Organizational management
Leadership Experience
- Helps raise money for St. Jude Children’s Research Hospital and Starlight Children’s Foundation.
- Teaches at local church.
Timeline
Operations Manager
Stewart-Rose Properties
05.2024 - Current
Client Manager
MERIT PROFESSIONAL SERVICES
11.2016 - 12.2022
Qualified Stormwater Inspector
MERIT PROFESSIONAL SERVICES
08.2015 - 12.2016
Technical Administrator & Property Manager
STEWART-ROSE PROPERTIES
01.1999 - 12.2015
Physical Therapy
Midwestern State University
North Central Texas College
North Lake Junior College
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