DOUG SCHROCK
Billings,MT
Summary
SENIOR STRATEGIC ACCOUNT & RELATIONSHIP MANAGER “Bringing order out of disorder.” Disciplined and solution-driven Relationship Manager with 19+ years’ experience producing top sales and generating multi-million-dollar growth for financial institutions (FI) in merchant service industry nationwide. Oversee all aspects of partnerships including revenue sharing and alliance maximization. Consistently achieving year over year growth mastering fundamental selling skills and mitigating potential pitfalls. Versatile as both “hunter” and “farmer” in developing new business and nurturing future profits. Key Account Development Financial Reporting/Analysis Salesforce.com Contract Negotiations Sales Pipeline Development Conflict Mitigation Sales Team Coaching Sales Partnership Alignment Target Market Identification Budgeting & Cost Management Short & Long Sales Cycle Budget Forecasting Cold Calling Nation-wide Territories Strategic Marketing Development
Overview
20
20
years of professional experience
Work History
Vice President, Relationship Executive /Financial Institution
FISERV
01.2015 - Current
- Manage the merchant acquiring business for one of Fiserv’s largest Strategic Partners
- Oversee all aspects of partnership including sales teams, sales management, finance, marketing, customer service and compliance
- The partnership generates yearly revenue in excess of $120M
- Results: Generated 8% YoY growth in 2022.
Vice President Business Development
VANTIV, INC
01.2014 - 01.2015
- Recruited by this competitor company after they saw results accomplished at First Data
- Attracted new financial institution partners nationwide
- Developed and implemented new marketing concepts and team-wide sales strategies to compliment sales efforts and achieve corporate partnership goals
- Coordinated new partner on-boarding and implementation Results: Captured $3.75M through sourcing and securing new partnerships nationwide.
Vice President Partner Sales
FIRST DATA MERCHANT SERVICES
01.2012 - 01.2014
- Attracted new FI partners in western region of United States
- Managed on-boarding and implementation of new partners Results: Achieved 160% of 2013 plan and earned President’s Club Award in 2013.
Sales Director
FIRST DATA MERCHANT SERVICES
01.2009 - 01.2012
- Managed 22-member Account Executive team in large territory (Colorado, Montana, Wyoming, Utah, and South Dakota)
- Provided leadership to sales team and exceeded yearly sales goals
- Managed key financial institution relationships including First Interstate, Mountain America Credit Union, Bank of Colorado and Bank of Utah
- Results: President’s Club Award winner in 2010, 2011
- Sourced and sold 4 new bank/credit union partners—the first since 2009.
Account Executive
FIRST DATA MERCHANT SERVICES
01.2004 - 01.2008
- Sold merchant processing service throughout Montana and Wyoming
- Provided customer service to merchants and bank partners
- Mentored new hires and coached them in sales techniques.
Education
Masters of Business Administration (MBA) -
UNIVERSITY OF MONTANA
Bachelor of Science (BS) - Advertising and Marketing
MOORHEAD STATE UNIVERSITY
Skills
- Solution Development
- Business Correspondence
- Technical Management
- Public Speaking
- Customer Implementation
- Relationship Review Process
- Client Needs Assessment
- Staff Support
- Business Relationship Cultivation
- Regulatory Compliance
- Team Support
- Executive Support
- New Business Generation
- Verbal and Written Communication
- Performance Metric
- Sales and Marketing
- Executive Presentation Development
- Sales Data Analysis
- Client Meetings
Accomplishments
- HUNTER—SALES
- Achieved 160% of plan –despite long sale cycle—completing largest single production year in department history in 2013 as Vice-President of Partner Sales
- Recipient of Presidents Club Award in 2005, 2007, 2008, 2010, 2011 and 2013
- This award is reserved only for top 1% employees in Fiserv, a multibillion-dollar company
- Exceeded $3M sales quota for three consecutive years as Sales Director between 2009-2012
- Ranked 27th out of 750 nationwide in 2007 as Account Executive
- FARMER—ACCOUNT MANAGEMENT
- Strategically guided 8% year-over-year (YOY) growth in 2022 on a mature portfolio generating $123M revenue
- Doubled 2017 lead flow with partnerships through strategic marketing campaigns
- Increased close ratio in 2018 from 27% to 35% through pipeline management, sales coaching and partner education.
Additional Information
- Results: , Earned Presidents Club Award Winner in 2005, 2007and 2008. Ranked 27th top account executive in nation in 2007.
Timeline
Vice President, Relationship Executive /Financial Institution
FISERV
01.2015 - Current
Vice President Business Development
VANTIV, INC
01.2014 - 01.2015
Vice President Partner Sales
FIRST DATA MERCHANT SERVICES
01.2012 - 01.2014
Sales Director
FIRST DATA MERCHANT SERVICES
01.2009 - 01.2012
Account Executive
FIRST DATA MERCHANT SERVICES
01.2004 - 01.2008
Masters of Business Administration (MBA) -
UNIVERSITY OF MONTANA
Bachelor of Science (BS) - Advertising and Marketing
MOORHEAD STATE UNIVERSITY