Doug Shafer
Charlotte,NC
Summary
Motivated team-player with diverse experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills that have helped generate new client opportunities, net new sales, and long-lasting customer relationships consisting of referrals and repeat business.
Overview
9
9
years of professional experience
Work History
Business Development Executive
Global Payments
05.2023 - Current
- EVO was acquired by Global Payments in May 2023. Was retained as a full-time employee with Global Payments' strategic integrated partnership team.
- Increased client base and company revenue by identifying and pursuing new business opportunities through market research and networking, attending conferences/tradeshows, and virtual outreach
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Quarterbacked entire sales process including setting up technical demos, designing go-to-market strategy and implementation, and resource allocation during lifespan of partnership.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Constantly strove for self-improvement both in sales knowledge and industry knowledge while sticking to KPIs and daily activities to ensure I continued to be a valuable member of our team and organization.
Business Development Executive
EVO Payments Inc
07.2022 - 05.2023
- Responsible for identifying and pursuing integrated partnership opportunities through market research, attending in-person conferences, virtual outreach, and networking. Approximately 30 new accounts a month, 250 emails/week.
- Collaborated with internal teams to identify opportunities for product improvement and gaps in the market.
- Established a strong sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Business Development Representative
Linxup
04.2021 - 07.2022
- Outbound front end-sales cycle for SaaS company responsible for prospecting leads, verifying needs and opportunities, scheduling and confirming technical/sales demos, and follow ups until close of sale
- Client relationship building and account management to ensure needs are being met, adding on additional units, getting referrals and testimonials, and building relationships with associations and buying groups/franchises
- Was promoted to the Buymax and Authority Brands Strategic Representative to continue to build, develop, and create new relationships as their preferred vendor to identify new opportunities for our business at the individual branch and franchise levels
- One of the more tenured reps who held workshops for talk tracks, industry knowledge, prospect and pipeline management, and how/where to identify potential deals within a sales conversation.
Recruiter
Insight Global
08.2019 - 09.2020
- Worked for the 3rd largest Staffing Agency and Talent Solution Group in the US
- Performed client outreach to assess staffing needs for clients in a variety of industries including but not limited to Biopharma, Medical Device, and Finance
- Consulted candidates on the current job market to help them find fulfilling career opportunities
- Handled all background compliance and onboarding for candidates including background checks, professional references, and contract employee agreements.
Front-of-House Shift Leader/Bartender
Study Hall Bar and Grill
01.2017 - 08.2019
- Responsible for register count and sales reporting
- Helped coordinate and market bar events
- Contributed to day-to-day customer relations
- Excelled in fast paced, high pressure situations
- Responsible for staff delegation and managing inventory.
Academic Liaison Intern
Fike Recreational Center
05.2015 - 08.2015
- Managed and coordinated the PRTM practicum schedule and experience for 6 PRTM Student athletes
- Created and updated spreadsheets consisting of all Campus Recreation interns
- Conducted supervisor evaluations for both individuals and groups in the department
- Hosted the Department Intern Showcase and designed/organized the PowerPoint presentation.
Education
B.S Business Management -
Clemson University
Clemson, SC05.2019
Skills
- Strong customer service and communication skills
- General knowledge and experience with Spreadsheet, Excel, and PowerPoint
- Competitive mindset and experience working in teams
- Extensive sales experience and involvement at every stage
- Prospect Targeting
- Project Management
- Sales Pipeline Management
- Contract Review
- Customer Relationship Management
Timeline
Business Development Executive
Global Payments
05.2023 - Current
Business Development Executive
EVO Payments Inc
07.2022 - 05.2023
Business Development Representative
Linxup
04.2021 - 07.2022
Recruiter
Insight Global
08.2019 - 09.2020
Front-of-House Shift Leader/Bartender
Study Hall Bar and Grill
01.2017 - 08.2019
Academic Liaison Intern
Fike Recreational Center
05.2015 - 08.2015
B.S Business Management -
Clemson University