Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Doug Sparrow

Charlestown,IN

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Operations

Wooded Glen Recovery Center
Henryville, IN
10.2022 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Promoted products, increasing customer base and market share.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized and oversaw work schedules of departmental managers.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Created policies and procedures for improved workflow processes.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Answered numerous calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Roofing Supervisor

Rooflynx
Charlestown, IN
02.2021 - 10.2022
  • Delegated work to staff, setting priorities and goals.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Obtained specifications and directed work for construction crews.
  • Established production schedules for crews and monitored progress against established goals.
  • Delegated duties to employees based on skillset.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Created estimates for roofing jobs based on project scope of work provided by customer or contractor.
  • Kept production team moving forward for progress in daily site operations.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Prepared and planned worksites to help jobs run smoothly.
  • Ordered supplies needed for roofing projects from vendors or suppliers.
  • Supervised and coordinated activities of workers engaged in roofing operations, such as installation, repair and maintenance of roofs.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Pipe Layer

MAC Construction
New Albany, IN
05.2018 - 02.2021
  • Backfilled excavated locations after completion of work to protect piping and prepare for final grading.
  • Located underground utilities in preparation for digging and marked locations to prevent damage.
  • Assisted in the excavation of trenches for pipe laying.
  • Operated backhoe to dig trenches for water and sewer pipe.
  • Put in new fire hydrants, gate valves and fire lines to support city requirements.
  • Performed backfilling operations after completing piping installations.
  • Tested newly constructed pipelines for leaks before commissioning them into service.
  • Verified that all safety protocols were followed while performing duties.
  • Collaborated with team members in order to ensure successful completion of tasks.
  • Repaired sanitary and storm water sewer structures and pipe systems.
  • Located existing pipes requiring repair or replacement using magnetic and radio indicators.
  • Operated rollers, front-end loaders and backhoes for site work.
  • Operated heavy machinery including tractors, bulldozers and loaders safely at worksites.
  • Adhered to company equipment policies and safety procedures to avoid accidents and mishaps.

Carpenter

AML
New Albany, IN
06.2014 - 05.2018
  • Built jigs and fixtures to assist in the production of parts.
  • Calculated material costs for projects based on labor estimates provided by clients.
  • Consistently constructed square and level projects.
  • Studied blueprints or building plans to prepare layout and materials required.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Anchored and braced forms to complete precise joining.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Erected scaffolding to assemble above-ground structures.
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Constructed forms for concrete pours in accordance with building codes.
  • Installed windows, flooring, or trim using hand or power tools.
  • Used various carpenter's hand tools, portable power tools and standard measuring instruments.
  • Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.

Laborer

Labors Union
Louisville, KY
05.2010 - 06.2015
  • Inspected sites before and after construction projects.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.

Education

High School Diploma -

Charlestown High School
Charlestown, IN
05-2000

Skills

  • Risk Mitigation
  • Leadership Training
  • Operations Oversight
  • Process Improvements
  • Strategic Planning and Execution
  • Process Improvement
  • Schedule Oversight
  • Department Oversight
  • Staff Hiring
  • Sound Judgment
  • Team Leadership

Certification

  • CPR Certification expires 12/2025
  • OSHA 10
  • Fork Lift
  • Asbestos, HAZMAT and Confined Spaces

Timeline

Director of Operations

Wooded Glen Recovery Center
10.2022 - Current

Roofing Supervisor

Rooflynx
02.2021 - 10.2022

Pipe Layer

MAC Construction
05.2018 - 02.2021

Carpenter

AML
06.2014 - 05.2018

Laborer

Labors Union
05.2010 - 06.2015

High School Diploma -

Charlestown High School

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Doug Sparrow