Doug Talley
Suisun City
Summary
Results-driven Senior System Administrator with expertise in technical troubleshooting, process streamlining, and team collaboration. Proven ability to enhance operational efficiency and data protection through innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Kaiser Permanente
04.2008 - 05.2025
- Managed system performance and reliability for enterprise-level applications across multiple environments.
- Led implementation of security protocols, enhancing data protection and compliance with regulatory standards.
- Developed automated scripts to streamline routine maintenance tasks, improving operational efficiency.
- Mentored junior administrators, fostering skill development and knowledge sharing within the team.
- Conducted thorough reviews of release notes and managed build documentation to enhance project clarity and stakeholder communication.
- Streamlined upgrade processes and established clear communication channels to optimize collaboration with business partners.
- Executed timely submissions and completions of ServiceNow documentation, enhancing operational efficiency and accuracy.
- Pre-production future enhancement defect remediation and validation.
- Collaborated with cross-functional teams to design and deploy infrastructure solutions aligned with business objectives.
- Constructed detailed remediation plans addressing specific environmental issues.
- Managed and optimized data courier build pushes, ensuring seamless transitions between multiple environments.
- Managed offshore communication strategies to support project execution within established parameters.
- Assisted in processing national build record requests. Supported code request submissions for compliance. Collaborated with teams to streamline documentation procedures.
- Coordinated efforts with local and regional business partners to optimize project outcomes and implement enhancements.
- Facilitated seamless coordination and implementation of both minor and major releases to ensure operational efficiency.
- Coordinated communication efforts across regions to ensure uniformity in core build standards.
- Managed project builds for research division, focusing on emergency department studies to support innovative healthcare solutions.
- Optimized record import and export processes from external sources to enhance functionality of patient care tools.
- Streamlined and standardized build processes to elevate patient satisfaction and care quality.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
- Implemented continuous improvement initiatives that led to more efficient workflow processes within the emergency department.
Education
High School Diploma -
Armijo High School
Fairfield, CAClinical Documentation -
Epic University
Verona, WISkills
- Technical troubleshooting
- Motivated and proactive
- Collaborative business relationships
- Considerate team player
Accomplishments
Obtained an Innovations Award in 2016 for a Pediatric Head Trauma project to save lives. Created the Trauma Narrator used in multiple facilities. Developed the standardized Urgent Care Module for KP. Enhanced the Emergency Department's throughput process for Patient Care enhancement. Created the standardized MAC (Move, Add, Change) process for Facility Structure.
Certification
Epic Systems Clinical Documentation.
Timeline
Senior System Administrator
Kaiser Permanente
04.2008 - 05.2025
High School Diploma -
Armijo High School
Clinical Documentation -
Epic University
Innovations Award in 2016
Created a Risk Assessment BPA-driven patient care tool for Pediatric Head Trauma patients with Recommendations for level of care required. This tool has saved many lives and has given Physicians an advantage in determining the outcome of the patient.