Doug Urses

Sole proprietor of a distinctive remodeling and handyman operation. Proactive customer engagement from initial project planning through successful outcome. Execution of design, cost estimate, remodel, billing and business operations. Services include: Design, Framing Sheetrock, tile, flooring, finish work, paint, electrical and plumbing.

Crew lead for high end remodeling contractor. Site managed all facets of remodel projects as well as logistical support. Specialized in demo and remodel preparation, framing and finish work.

Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Negotiated, facilitated, and managed real estate transactions. Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.

Developed training curriculum to present to clients using our telephony solutions. Prepared training to include demonstrations, hands on training and workshops. Tested all training software and hardware prior to commencing training programs. Reviewed and edited all training materials for accuracy and Client company procedures. Prepared and distributed manuals and online tutorials to provide clients with training materials and resources.

Team Lead responsible for customer service and sales training as well as systems training for new agents. Increased sales revenue by implementing targeted sales strategies and team training sessions. Worked with team to meet sales and customer service metrics.

Responsible for sales and customer service training of a team of sales agents. Tasked with ensuring the team met sales and response metrics. Developed and maintained knowledge of current sales and promotions. Worked with training department to ensure smooth transition of new agents to the sales team.