Doug Williams
Fairfield
Summary
Experienced in leading multiple stores, dedicated to driving sales and profits while prioritizing the development of team members to enhance their career potential and skills. Proven track record of success, committed to providing excellent customer service. Known for visible presence in stores, excelling in leader mentoring and consistently delivering winning results. Contributions will greatly contribute to company's overall success.
Overview
20
20
years of professional experience
Work History
Car Care Manager
AAA Club Alliance
09.2021 - 03.2022
- Led district/area in sales, profits, and customer service results following AAA processes and leading by example
- Led facility from non-profit to top 3 profit location in district/area within 45 days and maintained this level for the duration of tenure in position
- Developed, trained, and promoted multiple teammates in both customer service and vehicle service areas
Region Education Partner
Bridgestone Retail Operations
07.2018 - 07.2020
- Responsible for organizing, scheduling, and tracking all teammate training for entire 130 store region/1300 teammates
- Facilitated all in-class and remote training for all 130 store managers and their customer service teammates
- Partnered with Region Manager, Region Operations Manager, Human Resources Manager, and 13 Area Managers to create and deliver Region specific curriculum as well as BSRO corporate created training and expectations
- Delivered content focused on store manager training, service manager training, tire manager training, selling tires and service, store operations, customer service skills and new teammate onboarding
- Developed career paths for both customer service and vehicle service teammates using training classes and e-Learning
Store Manager
Bridgestone Retail Operations
10.2016 - 07.2018
- Developed, trained, and promoted multiple teammates in both customer service and vehicle service areas
- Led district/area in sales, profits, and customer service results following BSRO processes and leading by example
Area Manager
Bridgestone Retail Operations
08.2014 - 10.2016
- Helped national leadership team transition into new operational structure
- Direct responsibility for ten retail store locations
- Accountable for meeting revenue and income targets for all stores-led region for 6 months in sales increases and customer growth.
- Recruited, selected, and developed ten store managers and over 100 teammates
Assistant District Manager
Bridgestone Retail Operations
06.2006 - 08.2014
- Jointly managed all aspects of 28 retail store locations, focusing on daily/monthly results and Human Resources duties
- Two years of over 1 Million Dollar Profit Improvement-double digit increases all other years.
- 8 years of Double Digit Sales Increases
- Training and Development coordinator for entire district
- Assisted the District Manager in meeting revenue and income targets for district and region
- Reported to senior management at the region and corporate level
- Executed district day-to-day sales, margins, and training
Store Manager
Bridgestone Retail Operations
10.2001 - 06.2006
- Developed, trained, and promoted multiple teammates in both customer service and vehicle service areas
- Led district/area in sales, profits, and customer service results following BSRO processes and leading by example
Education
Bachelor of Science - Legal Studies-Government
University of Houston
08-1994
Skills
- Sales Performance Optimization
- Profit Optimization Analysis
- Budget-Aligned Customer Engagement Strategies
- Local Hiring Expertise
- HR Compliance
- Facility Risk Assessment
- Facility Operations Management
- Microsoft Excel Proficiency
- Virtual Learning Facilitation
- Inventory Control
- Financial Asset Oversig
- Equipment Oversight
Special Skills And Accomplishments
- Proven mentor and leader responsible for the development of at least 25 retail automotive tires and service store managers
- 33 Years of automotive retail sales experience in parts, service, and tires at store level, district level, and region level.
- Skilled at local recruitment of managers and technicians.
- Built relationships with three technical schools in Cincinnati to form a recruiting pool for entry level technicians.
Timeline
Car Care Manager
AAA Club Alliance
09.2021 - 03.2022
Region Education Partner
Bridgestone Retail Operations
07.2018 - 07.2020
Store Manager
Bridgestone Retail Operations
10.2016 - 07.2018
Area Manager
Bridgestone Retail Operations
08.2014 - 10.2016
Assistant District Manager
Bridgestone Retail Operations
06.2006 - 08.2014
Store Manager
Bridgestone Retail Operations
10.2001 - 06.2006
Bachelor of Science - Legal Studies-Government
University of Houston
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