Dynamic Zone Manager at Champion Home Builders with proven leadership and exceptional interpersonal communication skills. Achieved a 20% increase in sales productivity while implementing effective training programs and performance analysis. Adept at budget management and fostering positive relationships, driving operational excellence and customer satisfaction in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Zone Manager
CHAMPION HOME BUILDERS
PEMBROKE, NC
12.2023 - Current
Identified opportunities for process improvements within the zone's operations.
Created and maintained positive relationships with store managers, customers, and vendors.
Implemented procedures for inventory control and stock management.
Organized training sessions for store personnel on new product launches and promotions.
Established key performance indicators to track progress towards goals.
Visited stores regularly to assess their performance against set objectives.
Developed, maintained and promoted sales efforts within territory by effective regular and systematic contact with current customers and potential customers who met profile.
Maintained positive communication with professionals to share opportunities, obstacles, and accomplished objectives.
Sales and Construction Manager
Lakeside Crossing, Conway, South Carolina, a Sun Property
Conway, South Carolina
12.2017 - Current
Sales and Construction Manager is responsible for all the home sales and to direct the construction of all new homes within the community. I also oversee all largescale maintenance projects from the initial development through construction and the phase close-out, ensuring goals and objectives are met. In addition, the Sales Manager works directly with the sales staff to ensure maximum margins are obtained, achieve growth and hit sales targets, design and implement a strategic business plan and maintain superior customer service.
Select Accomplishments:
Produce monthly reports on sales, traffic and sales campaigns
Increase sales productivity by 20% year over year
Preparing sales budgets and projections and approving expenditures
Present sales, revenue and expenses reports and realistic forecasts to management team
Collaborate with supervisors and other managers to monitor construction progress, including productivity and compliance with building and safety codes
Decreased construction time on new home builds by 25%
Scheduled meetings with Clients, Vendors, and officials to meet project timelines and budgets
Train and Knowledgeable in all phases of selling and building new homes with nationally recognized builder
Enhanced ability to analyze complex situations and create efficient and effective solutions
Amplified workplace productivity by developing structured procedures
The Business Development Specialist (BDS)
SUN HOMES, Southfield, Michigan
Southfield, Michigan
11.2011 - 12.2017
The Business Development Specialist (BDS) is responsible for assisting their assigned communities by increasing their occupancy and income growth. This is accomplished by working with their assigned communities in the following areas: Resident relocations, sales/leasing pipeline management, inventory management, brokered home program, LPP renewals, LPP Sales, and ILO program management. In addition, the BDS will work with their assigned closing agent to ensure that all audits and fundings are completed.
Select Accomplishments:
Work with community to follow up on all unclosed approvals and increase overall closing percentage
Work with community to maintain updated information in CRM system
Train and develop all new employees
Hold monthly meetings with region to discuss progress of each community
Communicate directly with potential customers on their applications to purchase
Complete monthly reporting for senior management
Prepare weekly reporting for RVPs and senior management on business
Education
Bachelor of Science - COMMUNICATIONS
Clarion University of Pennsylvania
Clarion, PA
12-1988
Skills
The ability to manage and supervise multiple team members
Excellent interpersonal communication skills
Efficient in Microsoft office
Proven leadership qualities
Ability to Effectively communicate with others and work well with other
Ability to adapt to any situation and make sound decisions
Sales forecasting
Performance analysis
Staff training
Budget management
Sales operations
Sales reporting
Training and development
Performance evaluations
Positive attitude
Timeline
Zone Manager
CHAMPION HOME BUILDERS
12.2023 - Current
Sales and Construction Manager
Lakeside Crossing, Conway, South Carolina, a Sun Property