Summary
Overview
Work History
Skills
Timeline
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Douglas Ahlefeld

Franklin,IN

Summary

Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

District Manager

Wings Etc
12.2016 - 05.2025
  • Streamlined operational processes across multiple locations, enhancing service efficiency and customer satisfaction.
  • Developed and implemented training programs for management teams, fostering leadership skills and performance improvement.
  • Analyzed sales data to identify trends, informing strategic decisions that drove revenue growth across the district.
  • Coordinated marketing initiatives to boost brand visibility, resulting in increased foot traffic and customer engagement.
  • Oversaw compliance with health and safety regulations, ensuring a safe dining environment for staff and patrons.
  • Conducted regular performance evaluations of restaurant managers, providing feedback and support to optimize team effectiveness.
  • Established standardized operating procedures to improve consistency in service quality across all district locations.
  • Utilized keen problem-solving skills to address and resolve any issues that arose within the district, ensuring minimal disruption to daily operations.
  • Improved communication between restaurants by establishing regular meetings, fostering a collaborative work environment across locations.
  • Developed strong relationships with vendors, negotiating favorable contracts to control costs and improve product quality.
  • Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
  • Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
  • Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
  • Reduced employee turnover through effective recruitment and retention strategies.
  • Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
  • Collaborated with senior management to develop long-term strategic plans for the growth and expansion of the district.
  • Streamlined operations for increased efficiency by conducting regular audits of restaurant processes and procedures.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Store Associate

Gordon Food Service
07.2013 - 05.2016
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained cleanliness and organization of sales floor to optimize customer accessibility.
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operation.
  • Collaborated with team members to restock inventory and manage merchandise displays effectively.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

General Manager

Panera Bread
08.2001 - 07.2013
  • Directed daily operations to enhance efficiency and service quality.
  • Implemented cost control measures to optimize budget management.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Motivated staff to perform at peak efficiency and quality.

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Attention to detail
  • Operations management
  • Training and coaching
  • Team building
  • Multi-unit management
  • Analytical decision-making
  • Budget management
  • Effective time management
  • Service excellence

Timeline

District Manager

Wings Etc
12.2016 - 05.2025

Store Associate

Gordon Food Service
07.2013 - 05.2016

General Manager

Panera Bread
08.2001 - 07.2013

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Douglas Ahlefeld