Douglas Akers

• Developed communication strategies to enhance customer interaction and satisfaction.
• Collaborated with cross-functional teams on project planning and execution.
• Managed customer inquiries and provided timely resolutions to service issues.
• Implemented process improvements to streamline operational workflows effectively.
• Supported senior management in strategic planning initiatives for service enhancements.
• Monitored compliance with company policies and industry regulations consistently.
• Provided technical support and guidance to junior specialists.
• Coordinated with internal teams to complete daily assignments and meet deadlines.
• Analyzed complex problems and identified effective solutions.
• Assessed customer needs and developed solutions to meet those needs.
• Coordinated projects to meet client deadlines, communicating updates to involved parties.
• Implemented best practices in the use of tools and technologies related to project management.
• Gathered and entered valuable data into software systems for recordkeeping.
• Participated in ongoing training and compliance activities.
• Utilized CAD software to create detailed engineering drawings and models.
• Participated in design reviews, providing feedback for continuous improvement.
• Documented design processes and maintained project records for reference.
• Sketched outline designs and used CAD programs to create detailed designs and specifications.
• Maintained accurate records of all activities related to assigned projects.
• Maintained up-to-date knowledge of industry trends, materials, and manufacturing processes to innovate and improve product designs.
• Conferred with technical personnel to prepare designs or operational plans.
• Generated engineering documentation and oversaw design projects.

• Developed communication strategies to enhance customer interaction and satisfaction.
• Collaborated with cross-functional teams on project planning and execution.
• Managed customer inquiries and provided timely resolutions to service issues.
• Implemented process improvements to streamline operational workflows effectively.
• Supported senior management in strategic planning initiatives for service enhancements.
• Monitored compliance with company policies and industry regulations consistently.
• Provided technical support and guidance to junior specialists.
• Coordinated with internal teams to complete daily assignments and meet deadlines.
• Analyzed complex problems and identified effective solutions.
• Assessed customer needs and developed solutions to meet those needs.
• Coordinated projects to meet client deadlines, communicating updates to involved parties.
• Implemented best practices in the use of tools and technologies related to project management.
• Gathered and entered valuable data into software systems for recordkeeping.
• Participated in ongoing training and compliance activities.
• Utilized CAD software to create detailed engineering drawings and models.
• Participated in design reviews, providing feedback for continuous improvement.
• Documented design processes and maintained project records for reference.
• Sketched outline designs and used CAD programs to create detailed designs and specifications.
• Maintained accurate records of all activities related to assigned projects.
• Maintained up-to-date knowledge of industry trends, materials, and manufacturing processes to innovate and improve product designs.
• Conferred with technical personnel to prepare designs or operational plans.
• Generated engineering documentation and oversaw design projects.

• Developed communication strategies to enhance customer interaction and satisfaction.
• Collaborated with cross-functional teams on project planning and execution.
• Managed customer inquiries and provided timely resolutions to service issues.
• Implemented process improvements to streamline operational workflows effectively.
• Supported senior management in strategic planning initiatives for service enhancements.
• Monitored compliance with company policies and industry regulations consistently.
• Provided technical support and guidance to junior specialists.
• Coordinated with internal teams to complete daily assignments and meet deadlines.
• Analyzed complex problems and identified effective solutions.
• Assessed customer needs and developed solutions to meet those needs.
• Coordinated projects to meet client deadlines, communicating updates to involved parties.
• Implemented best practices in the use of tools and technologies related to project management.
• Gathered and entered valuable data into software systems for recordkeeping.
• Participated in ongoing training and compliance activities.
• Utilized CAD software to create detailed engineering drawings and models.
• Participated in design reviews, providing feedback for continuous improvement.
• Documented design processes and maintained project records for reference.
• Sketched outline designs and used CAD programs to create detailed designs and specifications.
• Maintained accurate records of all activities related to assigned projects.
• Maintained up-to-date knowledge of industry trends, materials, and manufacturing processes to innovate and improve product designs.
• Conferred with technical personnel to prepare designs or operational plans.
• Generated engineering documentation and oversaw design projects.

Experience here was managing the construction crew for the Abilene wire centers.

• Led cross-functional teams to improve service delivery and operational efficiency.
• Managed daily operations, ensuring adherence to company policies and procedures.
• Coordinated training programs for new employees to enhance team performance.
• Oversaw project timelines, ensuring alignment with organizational goals and objectives.
• Implemented best practices for customer support, improving service quality standards.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Created monthly reports for senior management summarizing operational performance metrics.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Implemented process improvements, resulting in an increase in operational efficiency.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Conducted performance reviews for team members.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented quality control measures to uphold company standards.
• Oversaw daily operations, maintaining efficiency and quality standards.

• I hired on with Southwestern Bell as a splicer and stayed in this role, with the exception of a surplus that sent me to Installation/Repair for approximately six months. I was loaned back to Construction for six months because they had no other fiber splicers trained. I eventually refilled a vacant position.

• I worked for five different companies in the Abilene franchise area for TV cable for approximately 16 years.
• Assisted with testing and troubleshooting of network connectivity issues.
• Learned fiber optics technology and related equipment through hands-on experience.
• Used test equipment such as power meters and light sources to measure optical loss in fiber optics cables.
• Assisted in the installation of all new bays and equipment in the newly constructed head end for the Cox Communications office location.

• Assisted in troubleshooting cable signal issues using diagnostic tools.
• Maintained accurate records of service calls and installations.
• Educated customers on proper equipment usage and maintenance procedures.
• Followed safety protocols during installation and maintenance tasks.
• Collaborated with team members to ensure timely service delivery.
• Conducted routine inspections of cable infrastructure for maintenance needs.
• Inspected cable lines to identify any damage or corrosion that could affect service.
• Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.

• Assisted in troubleshooting cable signal issues using diagnostic tools.
• Maintained accurate records of service calls and installations.
• Educated customers on proper equipment usage and maintenance procedures.
• Followed safety protocols during installation and maintenance tasks.
• Collaborated with team members to ensure timely service delivery.
• Conducted routine inspections of cable infrastructure for maintenance needs.
• Inspected cable lines to identify any damage or corrosion that could affect service.
• Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.

• Assisted in troubleshooting cable signal issues using diagnostic tools.
• Maintained accurate records of service calls and installations.
• Educated customers on proper equipment usage and maintenance procedures.
• Followed safety protocols during installation and maintenance tasks.
• Collaborated with team members to ensure timely service delivery.
• Conducted routine inspections of cable infrastructure for maintenance needs.
• Inspected cable lines to identify any damage or corrosion that could affect service.
• Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.

• Installed cable TV equipment and ensured proper functionality for customers.
• Educated customers on operating cable systems and remote controls.
• Maintained inventory of tools and equipment for installation tasks.
• Followed safety protocols during installation and maintenance procedures.
• Installed outlets, drops, converters, modems, and digital terminals.
• Responded to customer inquiries regarding services and installation schedules.
• Taught customers basic use of equipment based on service package and answered questions.
• Checked signal strength levels on customer's television sets to ensure proper reception quality.