Douglas Andrus
Charleston,SC
Summary
Highly proactive manager with 10+ years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Restaurant General Manager
Peninsula Grill
07.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Food and Beverage Manager
Kiawah Island Golf Club
01.2019 - 01.2022
- Responsible for managing front of house staff and dining room, in an upscale fine dining environment
- Scheduling of staff to maintain high service expectations
- Work closely with Club House Management to ensure all policies are being upheld by staff members, and ensuring appropriate corrective actions are taken when necessary
- Assist with interviewing and hiring process, training, and termination
- Responsible for maintaining and tracking sales and inventory to ensure sales and budgets are being met
Hospitality Management Group Inc.
01.2004 - 01.2019
- Responsible for managing front of house staff and dining room, in an upscale fine dining environment
- Scheduling of staff to maintain high service expectations
- Assist with interviewing and hiring process, training, and termination
- Responsible for maintaining and tracking sales and inventory to ensure sales and budgets are being met
Skills
- Operations management
- Inventory management
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
Timeline
Restaurant General Manager
Peninsula Grill
07.2022 - Current
Food and Beverage Manager
Kiawah Island Golf Club
01.2019 - 01.2022
Hospitality Management Group Inc.
01.2004 - 01.2019
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