Douglas Baker
Dayton,OH
Summary
Dynamic professional with a proven track record in resident and client engagement, demonstrated during tenure at Tcn Behavioral Health Service. Excelled in crisis management and interpersonal relationships, enhancing community spirit and client satisfaction. Skilled in time management and active listening, significantly improved service delivery and resident retention.
Overview
34
34
years of professional experience
Work History
Resident Assistant
Tcn Behavioral Health Service
01.2020 - 05.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Supervised daily activities and provided assistance to staff.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Enforced policies and safety standards through building and room rounds.
- Responded to student inquiries and concerns, offering support and guidance.
Professional Barber
Becca's Hair Salon
11.2015 - 05.2024
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
- Offered expert advice on hair maintenance routines and product usage, empowering clients to achieve desired looks at home between appointments.
- Increased customer retention through exceptional communication skills and building rapport with clients.
- Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
- Developed lasting relationships with clients by consistently delivering outstanding results that exceeded expectations while also offering personalized care and attention during each visit.
- Collaborated with fellow barbers for continuous improvement of services offered, fostering a supportive team atmosphere.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Professional Barber
A Touch of Talent
02.1990 - 10.2015
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
Education
Master Barber - Barbering
Dayton Barber College
Miamisburg, OHSkills
- Time Management
- Team Player
- Supportive
- Activity Planning
- CPR Certified
- Documentation And Reporting
- Resident support
- Student Engagement
- Effective Planning
- Public Speaking
- Mental health awareness
- Role Modeling
- Health and safety compliance
- Policy Reinforcement
- Self-confident
- Diversity and Inclusion
- Residential support
- Resolution-oriented
- Interpersonal Relationships
- Resident Engagement
- Direct Patient Care
- Patient Assessments
- Mediation
- Peer Mediation
- Moral conduct
- Staff Communication
- Relationship Building
- Safety Standards and Compliance
- Active Listening
- HIPAA Compliance
- Incident Reporting
- Issue Resolution
- Crisis Management
- Student Assistance
- Staff Training
- Emotional Support
Timeline
Resident Assistant
Tcn Behavioral Health Service
01.2020 - 05.2024
Professional Barber
Becca's Hair Salon
11.2015 - 05.2024
Professional Barber
A Touch of Talent
02.1990 - 10.2015
Master Barber - Barbering
Dayton Barber College
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