Douglas Balbas
Server
Mica,WA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Education
Yes - Card Dealer
Chuckchansi Gold Casino
Coarsegold, CA 10.2009 - 07.2025
Business Administration And Management
Kings River College
Madera 01.2003 - 06.2005
Madera High School
MaderaWork History
Server
Hops N Drops
Spokane Valley, Idaho
07.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
The Food Lab
Self employed food trailer
Worley, ID
03.2019 - 01.2025
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Server
The Flip Flop Grill
Worley, Idaho
05.2025 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
Bartender/server
Coeur d Alene resort casino
Worley
03.2018 - 07.2022
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
Timeline
Server
Hops N Drops
07.2025 - Current
Server
The Flip Flop Grill
05.2025 - Current
The Food Lab
Self employed food trailer
03.2019 - 01.2025
Bartender/server
Coeur d Alene resort casino
03.2018 - 07.2022
Yes - Card Dealer
Chuckchansi Gold Casino
10.2009 - 07.2025
Business Administration And Management
Kings River College
01.2003 - 06.2005
Madera High School
Skills
- Customer service
- Cash handling
- POS system
- Food safety
- Exceptional customer service