DOUGLAS BEAL
Jersey City,NJ
Summary
Versatile Senior Manager in Life Science Business Sector specializing in Commercial/Sales Operations. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
23
23
years of professional experience
Work History
Sr. Manager, Chargeback Operations
Alvogen, Inc.
05.2011 - Current
- Championed process improvement initiatives that led to significant cost savings that resulted in the reduction of manual labor by 35%.
- Mentor staff members for skill development and career progression related to overarching processes within Chargeback Operations.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering both collaborative and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Provided strong leadership to enhance team productivity and morale.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Audit Lead for Chargeback Operations
- Implemented and developed operational standards, policies and procedures of Membership Rosters
- Analyzed processed Chargeback Reports to execute month-end closing.
- External Audit Lead
Supervisor of Credit and Collection
Actavis Inc
06.2005 - 05.2011
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Mentored staff members in their career development, sharing knowledge from years of experience within pharmaceutical industry.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed a Third Party Vendor from Order to Cash, Credit, Collections and Deductions for Brand Division
- Reduced over 90 Day balances by 35%
- Credit Analysis for all existing and new customers
- Liaison for Credit Insurance Company
- Month End and Year End Close
Senior Collections Specialist
Alco Industries, Inc.
12.2003 - 07.2004
- Improved client satisfaction by providing exceptional customer service during collections process, addressing concerns promptly and professionally.
- Expanded market share through effective collaboration with sales teams on joint marketing initiatives aimed at increasing client retention rates and attracting new business opportunities.
- Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
- Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
- Managed high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Successfully negotiate settlement and received full payment of $450k
- Spearheaded process improvement for Customer shipping guidelines and reduced deductions by 12%
- Reduced over 90 balance by 60%
Accounts Receivable Analyst
Amerex Group
03.2003 - 12.2003
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors.
- Proactively identified potential bad debt risks via rigorous analysis of customer creditworthiness.
- Collaborated with sales teams to improve client relationships, fostering positive payment culture and reducing delinquencies.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Deduction resolution on assigned customer portfolio that produced 8% reduction in overall deductions
- Commercial Collections
Accounts Receivable Supervisor
AmerisourceBergen
Pine Brook, NJ
01.2001 - 11.2002
- Implemented stringent follow-up procedures for overdue payments, resulting in faster collection rates.
- Enhanced team productivity by providing regular training on accounting software and tools.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Managed six (6) accounts receivable clerks, fostering positive work environment that encouraged professional growth.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Reconciled daily AR ledger and verified proper posting.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Saint Peter's University
Jersey City, NJSkills
- iContracts Implementation
- Contract Interpretation
- Managing external audits
- Data Analytics
- Reporting oversight
- Troubleshooting and problem resolution
- Cross-functional Team Collaboration
- Strong Interpersonal Skills
- Process Improvement
- Project Management
- MS Excel (Pivot Tables, Dashboards, V-Lookup, Slicers, Charts)
- ERP Systems (SAP, AS 400)
Timeline
Sr. Manager, Chargeback Operations
Alvogen, Inc.
05.2011 - Current
Supervisor of Credit and Collection
Actavis Inc
06.2005 - 05.2011
Senior Collections Specialist
Alco Industries, Inc.
12.2003 - 07.2004
Accounts Receivable Analyst
Amerex Group
03.2003 - 12.2003
Accounts Receivable Supervisor
AmerisourceBergen
01.2001 - 11.2002
Saint Peter's University
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