Douglas Beaver
Wentzville,MO
Summary
Proficient Server Trainer with top-notch leadership, planning, and multitasking abilities. Highly observant and proactive with a hardworking nature and controlled approach to managing high workloads in stressful environments. Prioritizes guest over self, to ensure that every guest leaves with a positive outlook on the business they are buying from. Efficiency is key when running a business. Do what is necessary, and take the extra step for all guests!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Trainer
Longhorn
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Server
Cracker Barrel Old Country Store
03.2021 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Trainer
Fazolis
07.2020 - 03.2021
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
Cashier
Jimmy Johns
07.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Theology
Urshan Graduate School of Theology
Wentzville, MO05.2026
High School Diploma -
Pattonville High School
Maryland Heights, MO05.2022
Certificate of 911 Dispatching - 911 Dispatching
North Technical High School
Florissant, MO05.2022
Skills
- New Employee Mentoring
- Menu Memorization
- Guest Relations Management
- Team Member Training
- Food Quality Standards
- Training Expertise
- Company Policies
- Safe Handling Procedures
- Safe Food Handling
- Menu Presentation
- Dining Area Maintenance
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Food Inspection
- Order Management
- Food Running
- Food Station Setup
- Service Prioritization
Certification
- 911 Dispatching Training - May 2020- May 2022
Timeline
Server Trainer
Longhorn
09.2022 - Current
Server
Cracker Barrel Old Country Store
03.2021 - 09.2022
Cashier Trainer
Fazolis
07.2020 - 03.2021
Cashier
Jimmy Johns
07.2019 - 07.2020
Bachelor of Arts - Theology
Urshan Graduate School of Theology
High School Diploma -
Pattonville High School
Certificate of 911 Dispatching - 911 Dispatching
North Technical High School