Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Douglas Benson

Yuma,AZ

Summary

Dynamic singer and musician with a proven track record at Cash'd Out, showcasing exceptional stage presence and vocal control. Recognized for engaging audiences and mentoring junior performers, I excel in emotional expression and collaboration, ensuring memorable live performances. Committed to delivering high-quality entertainment while fostering strong relationships with fans and industry professionals.

Exceptional customer service in restaurant and bar establishments.

Team lead experience to fiber optic communications team. Excellent customer service and support for our customers including Europe and the USA while traveling abroad to coordinate multiple countries and states communications systems.

Technical support via phone for Cox communications with perfect customer satisfaction in a timely manner.

Overview

30
30
years of professional experience

Work History

Singer and Musician

Cash'd Out
01.2005 - Current
  • The winter months are our slow part of the year which is why I am applying for a part-time/seasonal position. I am reliable, loyal, and available to work everyday including weekends.
  • Performed live music sets, engaging audiences with dynamic stage presence.
  • Collaborated with band members to arrange and rehearse setlists for performances.
  • Adapted vocal techniques to suit various musical genres and styles.
  • Developed strong relationships with fans through social media engagement and promotions.
  • Oversaw sound checks, ensuring optimal audio quality during live events.
  • Assisted in marketing efforts by participating in promotional events and interviews.
  • Coordinated logistics for tours, including travel arrangements and venue selections.
  • Mentored junior performers, providing guidance on stage performance and audience interaction.
  • Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
  • Enhanced audience engagement by incorporating visual and interactive elements into performances.
  • Maintained professional relationships with venue owners, booking agents, and fellow musicians for seamless collaborations.
  • Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
  • Participated in vocal competitions, earning recognition for exceptional performance quality and skill level.

Cultivated strong stage presence through regular practice sessions focused on movement techniques and audience connection methods.

Bartender and Bar Security

Buster Daly's
01.2004 - 06.2005
  • Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
  • Assisted in training new bartenders on drink preparation techniques and customer service skills.
  • Developed knowledge of seasonal drink menus, contributing to unique offerings that attracted customers.
  • Collaborated with kitchen staff to synchronize food and beverage orders for optimal service efficiency.
  • Managed inventory levels, ensuring timely restocking of supplies to minimize downtime during peak hours.
  • Engaged with patrons to create a welcoming environment, enhancing overall guest experience and loyalty.
  • Resolved customer complaints promptly, demonstrating commitment to service excellence and problem-solving skills.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Technical Support Engineer

Cox Communications
11.2003 - 12.2005
  • Diagnosed and resolved technical issues for residential and business customers, ensuring satisfaction with services.
  • Provided support via phone and chat, effectively troubleshooting connectivity problems and product features.
  • Documented customer interactions in ticketing system, maintaining accurate records of issues and resolutions.
  • Collaborated with cross-functional teams to escalate complex problems, facilitating timely solutions for customers.

Assistant Manager

Happy Camp
05.2002 - 12.2002
  • Assisted in developing training materials for new team members to enhance onboarding process.
  • Coordinated scheduling and resource allocation to ensure efficient daily operations.
  • Implemented inventory management practices to maintain optimal stock levels.
  • Monitored team performance, providing feedback to improve productivity and morale.

Fiber Optics Test Engineer

Ciena Communications
08.1999 - 06.2002
  • The winter months are our slow part of the year which is why I am applying for a part-time/seasonal position. I am reliable, loyal, and available to work everyday including weekends.
  • Performed live music sets, engaging audiences with dynamic stage presence.
  • Collaborated with band members to arrange and rehearse setlists for performances.
  • Adapted vocal techniques to suit various musical genres and styles.
  • Developed strong relationships with fans through social media engagement and promotions.
  • Oversaw sound checks, ensuring optimal audio quality during live events.
  • Assisted in marketing efforts by participating in promotional events and interviews.
  • Coordinated logistics for tours, including travel arrangements and venue selections.
  • Mentored junior performers, providing guidance on stage performance and audience interaction.
  • Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
  • Enhanced audience engagement by incorporating visual and interactive elements into performances.
  • Maintained professional relationships with venue owners, booking agents, and fellow musicians for seamless collaborations.
  • Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
  • Participated in vocal competitions, earning recognition for exceptional performance quality and skill level.

Cultivated strong stage presence through regular practice sessions focused on movement techniques and audience connection methods.

Ssgt SATCOM/ Wideband Communications

CA Air National Guard USAF
10.1995 - 09.1998
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

English, Spanish And Mathematics

San Diego Mesa College
San Diego, CA

Associate of Applied Science - Satellite And Wideband Communications Technician

SATCOM/ Wideband Communications USAF
Biloxi, MS
12.1996

High School Diploma - General Studies

Sweetwater High School
National City, CA
06.1989

Skills

    Customer Relations

    Support

  • Stage presence
  • Stage performance
  • Communication skills with co-workers and clients
  • Driving, delivery and people
  • Organization and labeling

Accomplishments

    5 San Diego Music Awards

Timeline

Singer and Musician

Cash'd Out
01.2005 - Current

Bartender and Bar Security

Buster Daly's
01.2004 - 06.2005

Technical Support Engineer

Cox Communications
11.2003 - 12.2005

Assistant Manager

Happy Camp
05.2002 - 12.2002

Fiber Optics Test Engineer

Ciena Communications
08.1999 - 06.2002

Ssgt SATCOM/ Wideband Communications

CA Air National Guard USAF
10.1995 - 09.1998

English, Spanish And Mathematics

San Diego Mesa College

Associate of Applied Science - Satellite And Wideband Communications Technician

SATCOM/ Wideband Communications USAF

High School Diploma - General Studies

Sweetwater High School