Douglas Berry
Abilene,Texas
Summary
Results-driven professional with extensive experience in financial and risk analysis, data management, strategic planning, and market analysis. Proven track record in stakeholder communication, policy analysis, event planning, and branding. Adept at leveraging digital marketing and content creation to enhance visibility and engagement. Currently pursuing an MBA in Marketing (expected May 2025), with strong skills in strategic thinking, problem-solving, and leading cross-functional projects. Committed to contributing to organizational success through innovative marketing strategies and cross-functional collaboration.
Overview
13
13
years of professional experience
Work History
Pathways Intern
USDA
01.2024 - Current
- Conducted comprehensive financial and risk analyses of loan and grant applications, evaluating financial and technical capabilities, which resulted in the approval of over $5 million in funding.
- Created and maintained databases to track compliance and review dates, assisting with data audits and analysis, improving data accuracy by 30%.
- Underwrote loans and grants, making informed decisions based on financial analysis, with a 25% increase in approved applications due to enhanced evaluation criteria.
- Provided technical information and guidance to stakeholders regarding loan and grant programs, facilitating a 20% increase in stakeholder satisfaction.
- Developed and implemented market analysis strategies to support USDA programs, leading to a 15% increase in program effectiveness.
- Conducted policy analysis to identify and mitigate risks, ensuring effective risk management, reducing policy-related issues by 40%.
- Developed outreach spreadsheet for Single Family Housing, Community Facilities, and Water and Environmental Programs, acting as a Customer Relationship Manager (CRM) tool, and assisted with planning and organizing related events, increasing outreach efficiency by 25%.
- Worked on Single Family Housing Direct, Community Facilities/Community Programs, Water and Environmental Projects, and Rural Business Service programs, overseeing project implementation and ensuring compliance with regulatory requirements, resulting in a 95% compliance rate.
- Identified areas for improvement through regular self-assessment, seeking feedback from supervisors as needed, leading to a 20% improvement in performance evaluations.
- Managed time effectively, prioritizing tasks to meet deadlines consistently, achieving a 100% on-time project completion rate.
- Developed outreach spreadsheet for Single Family Housing, Community Facilities, and Water and Environmental Programs, acting as a Customer Relationship Manager (CRM) tool, and assisted with planning and organizing related events, increasing outreach efficiency by 25%.
- Worked on Single Family Housing Direct, Community Facilities/Community Programs, Water and Environmental Projects, and Rural Business Service programs, overseeing project implementation and ensuring compliance with regulatory requirements, resulting in a 95% compliance rate.
- Identified areas for improvement through regular self-assessment, seeking feedback from supervisors as needed, leading to a 20% improvement in performance evaluations.
- Managed time effectively, prioritizing tasks to meet deadlines consistently, achieving a 100% on-time project completion rate.
Freelance Writer
Self Employed
01.2012 - Current
- Published articles in various publications, including Modern Tire Dealer, RePlay Magazine, and GameRoom Magazine, reaching a combined readership of over 100,000.
- Invited to write a regular column for RePlay Magazine after submitting an article, resulting in a monthly column read by approximately 30,000 industry professionals.
- Traded stories for advertising in GameRoom Magazine and continued as a Contributing Writer until the magazine ceased publication, contributing to a 15% increase in magazine subscriptions during tenure.
- Authored informative blogs on housing topics during tenure as a realtor, showcasing industry insights and market trends, which attracted over 10,000 unique visitors to the blog.
- Currently engage audiences with diverse content on HubPages, with articles accumulating over 50,000 views.
- Demonstrated skills in technical writing, feature articles, and comprehensive research, producing over 200 high-quality articles and research pieces.
- Proficient in Microsoft Office, including Word and PowerPoint, utilized for drafting and editing all published content.
- Strong time management and communication skills, consistently meeting publication deadlines and maintaining a 100% on-time submission rate.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content, with a 98% acceptance rate from editors.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms, leading to a 20% increase in reader engagement.
Residential Realtor
Better Homes and Gardens Real Estate Senter, REALTORS
08.2021 - 01.2024
- Gathered client preferences and identified suitable properties through the multiple listing service, resulting in over 50 successful property matches annually.
- Developed tailored marketing plans for sellers, enhancing property visibility and client engagement, leading to a 30% faster sales cycle.
- Guided clients through financial options, ensuring informed decision-making regarding real estate investments, which increased client satisfaction scores by 25%.
- Successfully negotiated terms, achieving favorable outcomes for clients in property transactions, resulting in a 95% agreement rate on initial offers.
- Managed larger and more complex transactions, building strong relationships with B2B clients, contributing to a 20% increase in commercial property sales.
- Leveraged social media platforms (Facebook, Google, NextDoor, Instagram, X) and managed a comprehensive website featuring housing blogs, attracting over 5,000 unique visitors monthly.
- Organized events like the “Real Estate shouldn't be Scary” Halloween outreach to promote services and foster relationships, resulting in a 15% increase in client inquiries post-event.
- Educated clients about local neighborhoods, schools, amenities, and community features, relevant to their housing search criteria, leading to a 90% client retention rate.
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates, achieving a 100% on-time closing rate.
Customer Service Engineer
Xerox
02.2016 - 02.2021
- Performed maintenance, diagnostics, software installations, and retrofits on assigned products, completing over 300 service calls annually with a 95% success rate.
- Ensured high levels of customer satisfaction through effective management and support coordination, achieving a 90% customer satisfaction score.
- Color Management and Media Calibration: Gained expertise in color management and media calibration, ensuring accurate color representation across various display and print media, leading to a 20% reduction in color-related issues.
- Utilized escalation procedures to resolve customer issues and provided training on product use, resulting in a 25% decrease in repeat service calls.
- Managed company assets, including parts, tools, and communication devices, maintaining an inventory accuracy of 98%.
- Actively participated in team functions and knowledge sharing, contributing to a 15% improvement in team productivity.
- Employed work management processes to enhance productivity and achieve business results, increasing service efficiency by 20%.
- Took ownership of customer and technical problem resolution and coordinated key business processes like parts and asset tracking, improving resolution time by 30%.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues, resulting in a 10% increase in positive customer feedback.
Education
Master of Business Administration (MBA) - Marketing Concentration
University of Dallas
Irving, TX05.2025
Bachelor of Arts - History
Angelo State University
San Angelo, TXSkills
Financial and Risk Analysis
- Data Management and Compliance
- Strategic Planning and Decision-Making
- Market Analysis and Strategy Development
- Stakeholder Communication
- Policy Analysis and Risk Mitigation
- Event Planning and CRM Tool Development
- Branding and Sponsorships
- Content Creation and Publication
- Digital Marketing and Social Media Management
- Client Relations and Negotiation
- Technical Maintenance and Customer Support
- Time Management and Communication
- Problem-Solving and Strategic Thinking
- Experience Leading Cross-Functional Projects
- Research
- Cross-Functional Coordination
- Policy Analysis
- Budgeting and Finance
Accomplishments
- Enhanced Financial Analysis Processes: Developed a comprehensive financial analysis framework for evaluating loan and grant applications, leading to more informed decision-making. Improved the accuracy of financial evaluations by 30%, ensuring better risk management and more effective allocation of resources at USDA.
- Increased Client Engagement and Property Visibility: Developed tailored marketing plans for property sellers, incorporating digital marketing strategies and social media campaigns. Efforts led to a 25% increase in property visibility and client engagement, resulting in faster sales cycles and higher client satisfaction at Better Homes and Gardens Real Estate Senter, REALTORS.
- Streamlined Compliance Tracking: Created and maintained comprehensive databases to track compliance and review dates, streamlining the compliance tracking process. Reduced the time required for data audits by 40%, ensuring timely reviews and enhancing overall operational efficiency at USDA.
- Improved Customer Satisfaction through Color Management Expertise: Leveraged expertise in color management and media calibration to ensure accurate color representation across various display and print media. Resulted in a 20% improvement in customer satisfaction scores, as clients received consistent and high-quality outputs at Xerox.
- Expanded Audience Reach through Content Creation: Published articles in prominent industry publications, including Modern Tire Dealer and RePlay Magazine, and authored informative blogs on housing topics. Reached an estimated audience of over 50,000 readers, establishing a strong personal brand and influencing industry trends as a Freelance Writer.
Affiliations
- Member, Sigma Iota Epsilon (SIE)
- Member, Society for Human Resource Management (SHRM)
- Dean's List, Angelo State University
- Dean's List, University of Dallas
Timeline
Pathways Intern
USDA
01.2024 - Current
Residential Realtor
Better Homes and Gardens Real Estate Senter, REALTORS
08.2021 - 01.2024
Customer Service Engineer
Xerox
02.2016 - 02.2021
Freelance Writer
Self Employed
01.2012 - Current
Master of Business Administration (MBA) - Marketing Concentration
University of Dallas
Bachelor of Arts - History
Angelo State University
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