Douglas Boulware
Dahlonega,GA
Summary
Dynamic assistant manager with expertise in customer service and team management. Proven ability to resolve issues efficiently and enhance customer experiences, driving operational success in retail environments.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Marc Jacobs
Dawsonville, Georgia
10.2023 - Current
- Supported daily operations by coordinating team schedules and managing staff assignments.
- Assisted in implementing visual merchandising strategies to enhance store presentation.
- Trained new employees on customer service standards and operational procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Associate Manager
Tumi
Dawsonville, Georgia
05.2022 - 10.2023
- Developed strong relationships with customers to encourage repeat visits and loyalty.
- Executed promotional events to drive foot traffic and increase brand awareness.
- Analyzed sales trends to inform inventory management and product selection strategies.
- Tracked customer orders to ensure timely delivery of goods and services.
Sales Associate Manager
Kate Spade
Dawsonville, Georgia
08.2021 - 05.2022
- Managed daily operations and sales activities in a high-end retail environment.
- Trained and mentored new sales associates on product knowledge and customer service.
- Assisted in creating visually appealing merchandise displays to enhance customer engagement.
- Collaborated with team members to maintain a welcoming and organized store atmosphere.
Host Manager
Montaluce
Dahlonega, Georgia
02.2021 - 08.2021
- Coordinated guest seating arrangements to enhance dining experience.
- Trained new hosts in customer service standards and restaurant procedures.
- Oversaw reservation system to ensure accurate bookings and guest flow.
- Addressed guest inquiries and resolved issues promptly and courteously.
Sales Lead Manager
Calvin Klein
Dawsonville, Georgia
05.2019 - 06.2021
- Managed sales team performance and set strategic goals for growth.
- Oversaw inventory management to ensure optimal stock levels for sales efficiency.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Conducted regular training sessions for new and existing sales staff members.
Education
BBA - Business Management
University of North Georgia
Dahlonega, GA05-2026
Skills
- Customer service
- Team management
- Visual merchandising
- Sales analysis
- Employee training
- Relationship building
- Problem resolution
- Sales growth
References
References available upon request.
Timeline
Assistant Manager
Marc Jacobs
10.2023 - Current
Sales Associate Manager
Tumi
05.2022 - 10.2023
Sales Associate Manager
Kate Spade
08.2021 - 05.2022
Host Manager
Montaluce
02.2021 - 08.2021
Sales Lead Manager
Calvin Klein
05.2019 - 06.2021
BBA - Business Management
University of North Georgia