Douglas Carson
Roseburg,Oregon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo & Company
Roseburg, OR
04.2024 - Current
- Contributed to the delivery of exceptional customer experience through proactive outreach and proposing suitable products, services, and digital solutions that aid customers' financial success
- Provided assistance to customers for opening new accounts, completing service requests, and submitting credit applications
- Followed directions provided by management and made decisions based on predetermined policies and procedures.
- Connected customers' needs by gaining expertise in bank products and services
- Developed strong connections with customers by actively engaging and demonstrating care
- Offered appropriate options for customers' bank product and service preferences
- Directed customers to appropriate bankers and partners for financial assistance
Assistant Branch Manager
Umpqua Bank
Roseburg, Oregon
02.2023 - 12.2023
- Executed branch operations such as recruitment, team member hiring, and conducting training sessions on updated policies.
- Streamlined branch auditing procedures, maintained accurate vault balances, and ensured timely submission of daily/monthly reports
- Assisted Banker in new account opening and closing
- Processing OFAC searches, pulling credit, new loan review, and completion of applications.
- Provided guidance and direction to branch staff for optimal customer service
- Promoted banking products and services
- Resolved client concerns and offered effective solutions
- Building strong and trusted relationships with our clients and the community.
Transaction Coordinator / Construction Coordinator
Cardinal Financial, LLC
Charlotte, North Carolina
04.2021 - 01.2023
- Mortgage lending operations include, but are not limited to, processing Construction, Conventional, FHA 203(k) standard/limited, FHA, Jumbo, USDA, and VA loans
- Provided consistent support to borrowers during the loan process
- Collected necessary documentation for W-2 and self-employed income calculation, credit report assessment, employment verification, tax transcript retrieval, condo questionnaire completion, title and escrow report review
- Ensured accuracy and compliance by delivering loan estimates, TRID, OFAC, HMDA, and additional regulatory documents.
- OTC" aka one-touch close processing for new construction processing
- Vetting and provided approval for new builders list
- Processing new construction draws, county, city and state permit validation and builder plans review, for approval
- Assisted with communication between loan officer and borrowers regarding approvals
- Service pipeline of 20-30 mortgage loan applications, using OCTANE an in-house built processing system.
Loan Servicing Processor
LoanDepot, LLC
Foothill, California
12.2020 - 03.2021
- Processing mortgage loan refinance requests for Conventional, FHA, USDA, VA, Jumbo loans
- Requesting updated income documents for both W-2 and self-employed borrowers, appraisal reports, county/state taxes, preliminary report, tax transcripts, credit report reviews and condo questionnaires
- Providing Loan Officers with final review and approval documents and decisions
- Service pipeline of 30-45 mortgage loan applications
- Assisted with communication between loan officer and borrowers regarding approvals
- Using an in-house built processing system.
Mortgage Loan Processor
Oregon Community Credit Union
Eugene, Oregon
06.2017 - 12.2020
- Mortgage lending operations include, but are not limited to, processing Conventional, FHA, Jumbo, USDA, and VA loans
- Supported borrowers throughout the loan process
- Gathered required documentation, such as, income documents for W-2 and self-employed calculation, verification of employment, credit report review, verification of employment, tax transcripts, credit supplements, reviewing title and escrow reports, and submitting data for final review
- Delivering loan estimates, TRID, HMDA and additional regulatory documentation
- Final review of loan package for secondary market approval
- Service pipeline of 30-50 mortgage loan applications
- Assisted with communication between loan officer and borrowers regarding approvals
- Using Encompass processing system.
Operations Analyst/Loan Servicing Specialist 4
Wells Fargo
Hillsboro, Oregon
04.2010 - 06.2017
- Mortgage default lending operations include, but are not limited to, requesting new appraisals, county/state taxes, verification of employment status and income, tax transcripts, credit supplements, preliminary report, and escrow report review, and submitting completed data for final review
- Perform final equity analysis for charge-off or foreclosure recommendation
- Service pipeline of 30-60 mortgage loan application review
- Final step, submitting lien release requests to the county and city.
Education
Centennial High School
Skills
- Banking
- Transaction Processing
- Regulatory Compliance
- Issues Resolution
- Financial Statements Preparation
- Attention to Detail
- Banking Policies and Procedures
- Customer Service
- Portfolio Analysis
- Financial Services
- Customer financing
- Loan Processing
- Branch operations
- Financial product expertise
- Loan application expertise
- Relationship building and management
Certification
- Notary Public
- Active NMLS#
Affiliations
- Volunteer for Saving Grace Pet Rescue
- Wheeler for Meals on Wheels
Timeline
Associate Personal Banker
Wells Fargo & Company
04.2024 - Current
Assistant Branch Manager
Umpqua Bank
02.2023 - 12.2023
Transaction Coordinator / Construction Coordinator
Cardinal Financial, LLC
04.2021 - 01.2023
Loan Servicing Processor
LoanDepot, LLC
12.2020 - 03.2021
Mortgage Loan Processor
Oregon Community Credit Union
06.2017 - 12.2020
Operations Analyst/Loan Servicing Specialist 4
Wells Fargo
04.2010 - 06.2017
Centennial High School