DOUGLAS CARVER
Festus,MO
Summary
Focused Enterprise Account Manager with expertise nurturing client relationships and negotiating sales contracts. Offering a customer-oriented experience with successful sales results, with more than 3 years of managing high revenue accounts.
Overview
21
21
years of professional experience
Work History
Bartender
Taytro's Bar And Bistro
Festus, MO
12.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Entertain guests, ensuring satisfaction
Enterprise Account Manager
Spectrum Enterprise
Ballwin, MO
12.2016 - 12.2018
- Re-titled from a Client Services Account Manager to an Enterprise Account Manager, my sales goals increased from $1,200 to $2,500 in New MRR (Monthly Recurring Revenue) and $2,500 in contract renewals
- Finished 2017 100% to goal in both New MRR and Contract Renewals
- Finished 104% to goal for 2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Recipient of many monthly achievement awards
- Negotiated prices, terms of sales and service agreements.
- Proficient with multiple billing, and sales platforms such as CSG, and Salesforce
- Maintained and cultivated healthy pipeline of sales opportunities within my book of business
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
Client Services Account Manager
Spectrum Business
Ballwin, MO
07.2015 - 12.2016
- Managed a book of 150 medium to large Fiber Business customers Built long term relationships with my customers by always being available when needed.
- Showed appreciation to my customers and built Spectrum brand loyalty by inviting them to lunches, marketing events, and sporting events.
- Responsible for the up-growth of my entire book and a monthly MRR target of $1,200.
- Exceeded 2016 goal of $14,400 in contracts signed with actual signed numbers of $23,648 (164%)
- Travel to customer's locations to conduct quarterly/semi-annual account reviews.
- Used a consultative sales approach to discover business needs and assisted with future planning.
- As the sole point of contact for my customers I was responsible for helping them with billing issues, escalating trouble tickets, disconnections, contract renewals and sales.
- Negotiated prices, terms of sales and service agreements.
- Used multiple billing, and sales platforms such as CSG, and Salesforce Proficient using Excel and Powerpoint
- True customer advocate by always keeping the customer informed about construction timelines and set proper expectations.
- Partnered successfully with Sales Support, Project Management and Sales Engineering to help produce positive results.
Leveraged Sales Representative
AT&T
Kirkwood, MO
02.2014 - 07.2015
- Handled inbound customer calls regarding cancellation of AT&T services.
- Responsible for "saving" customers and upselling additional products and services.
- Always used honesty and integrity to build trust and credibility with my customers.
- Used several different billing systems and have the ability to multi-task seamlessly.
- Very successful in the fast paced call center environment.
- Won the "5 Star" Quarterly Award for performance in 3Q 2014, 4Q 2014, 1Q 2015, 2Q 2015.
- Was on pace for the annual "Summit" Awards Trip in 2015.
- Finished every month with over 100% goal attainment.
Sales Support Account Coordinator
Charter Communications
Town and Country, MO
02.2013 - 02.2014
- As an SSAC I am responsible for assisting the outside and inside sales channels by ensuring the order process is followed efficiently and accurately from start to finish.
- Responsible for communicating between multiple groups to move orders forward.
- Used courtesy and professionalism when making customer contact, as well as contact with the sales teams.
- Ability to multi-task efficiently while working with a heavy workload.
- Responsible for upholding policy and procedures, while remaining firm when encountered with pushback.
- Ability to be flexible with my work schedule and work overtime depending upon business needs.
- Gained knowledge of Salesforce.
- Assisted in training new SSAC's.
- Finished every month to date with over 100% contribution and exceeded 97% accuracy.
Telephone Sales Specialist-Broadband Sales Specialist
Charter Communications
Town and Country, MO
01.2006 - 02.2013
- As a Broadband Sales Specialist I was responsible for handling inbound customer inquiries into Charter product lines of business, as well as ancillary services.
- Used a combination of needs based and top-down selling I maximized revenue for the company.
- In most cases, I was the first contact a customer had with Charter, so I ensured that the experience for the customer was positive to build brand loyalty.
- Always represented Charter in a positive way.
- Assisted with training newly hired representatives.
- Met and/or exceeded all of the company sales metrics.
- Succeeded in a team based environment, and established myself as a leader among representatives.
- Won prizes and awards for sales goal attainment, including an all- inclusive trip to Disney World in 2011.
Sales Representative
Arnold, MO
09.2001 - 12.2005
- At Convergys I was responsible for handling inbound customer inquiries into AT&T Wireless products and services.
- Assisted the customer in selecting appropriate calling package, phones and accessories by asking fact finding questions to determine needs so that I could make the proper recommendation.
- Met and/or exceeded every sales metric.
- Used courtesy and professionalism with all my co-workers and customers.
Education
Associate of Applied Science - Business Management
Jefferson College
High School Diploma -
Hillsboro High School
Hillsboro, MOSkills
- Exceptional Interpersonal Communication
- Client Account Management
- Relationship Building
- Customer Service-Oriented
- Goal Driven
- Conflict resolution
- Customer Focused
- Motivated Team Player
- Vocal Leader
- Efficient Multi-Tasker
- Energetic and Driven
- Outgoing personality
- Strong organizational skills
- Verbal communication
- Suggestive selling
- Team building
- Marketing and sales experience
- Outstanding customer service
Timeline
Bartender
Taytro's Bar And Bistro
12.2018 - Current
Enterprise Account Manager
Spectrum Enterprise
12.2016 - 12.2018
Client Services Account Manager
Spectrum Business
07.2015 - 12.2016
Leveraged Sales Representative
AT&T
02.2014 - 07.2015
Sales Support Account Coordinator
Charter Communications
02.2013 - 02.2014
Telephone Sales Specialist-Broadband Sales Specialist
Charter Communications
01.2006 - 02.2013
Sales Representative
09.2001 - 12.2005
Associate of Applied Science - Business Management
Jefferson College
High School Diploma -
Hillsboro High School
Similar Profiles
Adrain ChirseAdrain Chirse
Dishwasher/Cook at The Five Bistro & BarDishwasher/Cook at The Five Bistro & Bar
Alison ThomsonAlison Thomson
Fine Dining Server at Evolution Bistro & BarFine Dining Server at Evolution Bistro & Bar
Charles PeoplesCharles Peoples
Bartender at Louie Brown's Bar and BistroBartender at Louie Brown's Bar and Bistro
Jesse GromerJesse Gromer
Union Pipefitter at Phillips 66Union Pipefitter at Phillips 66
Megan McComasMegan McComas
House Supervisor at Mercy Hospital JeffersonHouse Supervisor at Mercy Hospital Jefferson