Douglas Chuchuru
Westminster,CO
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Looking for a fun and friendly team to be a part of.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Mike O'Shays
10.2024 - Current
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Collaborated with management to create promotional events that increased foot traffic during off-peak hours.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
Server
Danny Ray's Food & Spirits
11.2023 - 10.2024
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
Dining Room Manager
BJ's Restaurant & Brewhouse
06.2021 - 11.2023
- Recruited, hired, and trained staff on bartending procedures, customer service standards, and productivity strategies, resulting in an improvement in the onboarding process.
- Implemented a training program for front-of-house employees to ensure high customer service standards in accordance with company policies.
- Improved customer service by training employees, overseeing operations, and promptly resolving issues.
- Looked for and implemented methods to improve service and team performance in order to help the company stay afloat.
- Successfully managed a restaurant with an average of $145,000 a week.
Emerging Leader (Shift Supervisor)
BJ's Restaurant & Brewhouse
11.2020 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set overall vision and provided team leadership for an average of 14 team members per day.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with the management team to implement proper division of responsibilities.
Bartender/ Bartender Trainer, Server/ Server Trainer
BJ's Restaurant & Brewhouse
12.2018 - 11.2020
- Trained new staff on bartending techniques and company protocols to enhance service quality.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/ Server Trainer, Bartender
Old Chicago
03.2017 - 12.2018
- Implemented suggestions for menu improvements based on customer feedback.
- Maintained cleanliness of dining area and adhered to health regulations consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Bartender
The Vine
03.2014 - 07.2017
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Education
High School -
Vista Charter High School
Montrose, Colorado01.2010
Skills
- Inventory management
- Safety standards training
- High-volume dining
- Point of Sale (POS) system operations
- Service-oriented
- Food safety understanding
- Problem Resolution
Timeline
Lead Bartender
Mike O'Shays
10.2024 - Current
Server
Danny Ray's Food & Spirits
11.2023 - 10.2024
Dining Room Manager
BJ's Restaurant & Brewhouse
06.2021 - 11.2023
Emerging Leader (Shift Supervisor)
BJ's Restaurant & Brewhouse
11.2020 - 06.2021
Bartender/ Bartender Trainer, Server/ Server Trainer
BJ's Restaurant & Brewhouse
12.2018 - 11.2020
Server/ Server Trainer, Bartender
Old Chicago
03.2017 - 12.2018
Lead Bartender
The Vine
03.2014 - 07.2017
High School -
Vista Charter High School