Douglas Conforti
Kingston,GA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. I Spent 20+ years working in the construction field. I truly believe it has made me a better manger and estimator. Having the knowledge of what it really takes to get the job done, has brought a solid understanding and background to achieve great management and estimating skills.
Overview
24
24
years of professional experience
Work History
Operations Manager
Marshalls Handyman Services
2021.04 - 2023.09
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Estimator/Project Manager/Team Leader/Manager
J.Kelley Group Construction Services
2016.02 - 2021.12
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Completed assignments ahead of deadline.
- Adhered to industry practices, company standards and safety protocols in work.
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Lead Technician/Estimator
Quality Faux Painting
2010.01 - 2017.03
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Validated adherence to best practices, quality standards and customer specifications.
- Fostered relationships with internal and external customers.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Working field position
Lead Technician
Enhance Flooring And Cabinet Refinishing
2000.02 - 2017.03
- Mentored junior technicians in maintenance, repair and reporting duties.
- Lead working field tech
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Adhered to established policies and standards to safely complete projects.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Fostered relationships with internal and external customers.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Wheaton North High School
Wheaton Il06.1991
Skills
- Workflow Planning
- Project Development
- Multi-Site Operations
- Project Planning
Timeline
Operations Manager
Marshalls Handyman Services
2021.04 - 2023.09
Estimator/Project Manager/Team Leader/Manager
J.Kelley Group Construction Services
2016.02 - 2021.12
Lead Technician/Estimator
Quality Faux Painting
2010.01 - 2017.03
Lead Technician
Enhance Flooring And Cabinet Refinishing
2000.02 - 2017.03
High School Diploma -
Wheaton North High School
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