Microsoft Office Suite
Douglas Conley
Addictions Counselor
Whiteford,MD
Summary
Accomplished Addictions Counselor with a proven track record at Maryland IOP Partners, adept in motivational interviewing and fostering multicultural competence. Reduced relapse rates significantly through innovative treatment planning and intervention. Skilled in client advocacy and group facilitation, consistently enhancing recovery outcomes. Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Addictions Counselor
Maryland IOP Partners
02.2024 - Current
- Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
- Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
- Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
- Enhanced professional knowledge by attending regular trainings on emerging trends in addiction counseling techniques.
- Enhanced group therapy dynamics by fostering a safe and supportive environment for sharing experiences.
- Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries in accordance with regulatory requirements.
- Established rapport with diverse clientele through cultural competence training sessions attended regularly.
Continuing Care Coordinator
Maryland IOP Partners
01.2023 - 02.2024
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Receptionist
Maryland IOP Partners
06.2022 - 01.2023
- Greeted incoming clients and vendors professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved client problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Represntative
Food Lion
01.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sous Chef
Costas Inn
03.2010 - 12.2021
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with staff members to create meals for large banquets.
- Planned promotional menu additions based on seasonal pricing and product availability.
Education
Associate of Applied Science - Human Services Counseling
The Community College of Baltimore County
Baltimore, MD 05.2001 -
Associate of Arts - English
The Community College of Baltimore County
Baltimore 05.2001 -
Skills
Assessment skills
Self-awareness
Treatment Planning
Intervention Planning
Client Advocacy
Psychoeducational Delivery
Individual Counseling
Relapse Prevention
Motivational Interviewing
Multicultural Competence
Boundary Setting
Documentation proficiency
Substance Abuse Knowledge
Referral Coordination
Group facilitation
Software
Certification
Alcohol Drug Trainee (ADT)
Timeline
Addictions Counselor
Maryland IOP Partners
02.2024 - Current
Alcohol Drug Trainee (ADT)
01-2024
Certified Peer Recovery Specialist (CPRS)
12-2023
Continuing Care Coordinator
Maryland IOP Partners
01.2023 - 02.2024
Receptionist
Maryland IOP Partners
06.2022 - 01.2023
Customer Service Represntative
Food Lion
01.2022 - 06.2022
Sous Chef
Costas Inn
03.2010 - 12.2021
Associate of Applied Science - Human Services Counseling
The Community College of Baltimore County
05.2001 -
Associate of Arts - English
The Community College of Baltimore County
05.2001 -
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