Hi, I’m
DOUGLAS CRABB
Fontana,CA
Overview
29
years of professional experience
Work History
Eagle CountyGypsum, Colorado
Transit Bus Operator
05.1995 - 01.2020
Job overview
- Responded promptly to radio transmissions from dispatchers or supervisors
- Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy
- Conducted post-trip inspections after completion of routes to ensure proper functioning of equipment
- Communicated courteously with passengers while providing assistance as needed
- Handled passenger emergencies and disruptions
Sloat Garden CenterLarkspur, Ca.
Customer Service/Sales Associate
01.1991 - 05.1995
Job overview
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Complaint resolution
- Scheduling
- Report preparation
- Product promotion
- Adaptive team player
- Reading comprehension
- Professional telephone demeanor
- Sales expertise
- Customer service
- Credit card payment processing
- Cultural awareness
- Calm demeanor
- Money handling
- Retail marketing
- Service upselling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekPersonal development programsWork-life balanceFlexible work hoursTimeline
Transit Bus Operator
Eagle County
05.1995 - 01.2020
Customer Service/Sales Associate
Sloat Garden Center
01.1991 - 05.1995
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