Douglas Davis
Long Beach,CA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Lowe's
11.2022 - 11.2025
- Supervised daily store operations to ensure consistent customer service and satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Store Manager
Lowe's
08.2021 - 11.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Overnight Shift Manager
Lowe's
02.2019 - 08.2021
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Coordinated nightly audits to maintain accurate inventory levels and optimize product availability.
- Ensured timely completion of daily tasks by setting clear expectations and holding team members accountable for their responsibilities.
- Collaborated with daytime supervisors to address ongoing issues and implement necessary changes for continuous improvement.
Lumber Department Manager
Lowe's
02.2011 - 02.2019
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
Education
Business And Communication
El Camino College
Torrance, CASkills
- Customer service and engagement
- Retail operations
- Team building and leadership
- Time management
- POS systems
- Staff supervision
Timeline
Assistant Store Manager
Lowe's
11.2022 - 11.2025
Assistant Store Manager
Lowe's
08.2021 - 11.2022
Overnight Shift Manager
Lowe's
02.2019 - 08.2021
Lumber Department Manager
Lowe's
02.2011 - 02.2019
Business And Communication
El Camino College