Douglas Decker
Jacksonville,FL
Summary
Seasoned Broker Manager/Agent with a background in guiding teams and clients, improving operational procedures, and increasing agStrengths include exceptional leadership, strategic planning, and problem-solving skills.em-solving skills. I have consistently made significant contributions to previous workplaces by introducing innovative strategies to boost efficiency and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Broker Manager
Florida Seniors United
Jacksonville, Florida
08.2024 - Current
- Analyzed market trends to provide insights for strategic decision-making.
- Facilitated training sessions for new agents on company policies and procedures.
- Monitored compliance with local, state, and federal regulations related to the insurance industry.
- Collaborated with senior management to devise long-term strategies for growth within the company.
- Coached brokers in sales techniques, customer service strategies, marketing plans, and professional development goals.
- Sold Medicare and ACA and group health policies over the phone and in person
North Florida Broker Manager
Walmart Health
Jacksonville, Florida
04.2024 - 08.2025
- Cultivated 350 broker relationships to optimize service delivery and efficiency.
- Developed strategies to optimize patient engagement and satisfaction levels.
- Facilitated communication between brokers and healthcare providers to streamline processes.
- Prepared monthly reports detailing business activity such as listing volume, sales volume, lease volume.
- Developed training materials for new hires based on their individual needs.
North Florida Growth Manager
Guided Solutions
Jacksonville, Florida
03.2021 - 04.2022
- Established metrics to measure success of growth initiatives in North Florida market.
- Created reports on KPIs to track progress against goals and objectives.
- Facilitated brainstorming sessions with team agents and agencies to cultivate innovative strategies for enhancing customer loyalty.
- Sold multi-carrier Medicare, ACA, and group health plans.
- Walked clients through various health plans to find a solution to their needs.
- Resolved any questions clients may have about their plan
North Florida Sales Manager
Aetna, a CVS Health
Jacksonville, Florida
02.2016 - 03.2021
- Analyzed market trends to identify new sales opportunities.
- Enhanced team proficiency by training members on effective sales methodologies..
- Led team meetings aimed at discussing performance metrics and disseminating best practices.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and presented monthly reports to management on sales performance.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Sold Aetna Medicare plans to the North Florida Market
Education
Associate of Science -
Florida Community College of Jacksonville
Jacksonville, FLSkills
- Broker relationship management
- 15 years of health insurance sales
- Compliance monitoring
- Training facilitation
- Performance measurement
- Strategic planning
- Business reporting
- Effective communication
- Sales strategy
- Team leadership
Accomplishments
- Multi year National sales award winner
- Multi year North Florida sales award winner
- Manager of the year award winner
Certification
- 24 year Life and Health License agent
- Registered Social Security Analyst certification
Timeline
Broker Manager
Florida Seniors United
08.2024 - Current
North Florida Broker Manager
Walmart Health
04.2024 - 08.2025
North Florida Growth Manager
Guided Solutions
03.2021 - 04.2022
North Florida Sales Manager
Aetna, a CVS Health
02.2016 - 03.2021
Associate of Science -
Florida Community College of Jacksonville