Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic
Douglas DeVincentis

Douglas DeVincentis

Clinton,United States

Summary

Highly motivated and results-oriented professional with a proven track record in management, customer service, team leadership, and operational efficiency. Demonstrating comprehensive experience in overseeing daily operations, driving production, ensuring safety compliance, and fostering employee growth within the pest control industry. Seeking to leverage established knowledge and expertise in a Branch Management capacity within a location closer to my residence. Authorized to work in the US for any employer.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Manager

Bug Out
02.2024 - Current
  • Lead and develop the management team to achieve district goals in growth, productivity, and profitability, while ensuring the delivery of exceptional customer experiences.
  • Conduct interviews, select top-tier candidates, and strategically monitor staffing levels to meet operational demands.
  • Plan, define, communicate, and delegate key responsibilities and best practices to the operations and service management team to optimize district-wide operational efficiency.
  • Champion the implementation of company programs and initiatives by motivating and supporting the management team in developing and executing action plans that align with operational and organizational objectives.
  • Analyze district environments and key business indicators to proactively identify challenges, concerns, and opportunities for improvement, providing targeted coaching to the operations and service management team to drive operational goal attainment.
  • Serve in a supportive and auditing capacity for operations, sales, and office leadership roles to ensure compliance and best practices.
  • Foremost, I am dedicated to serving my team by cultivating a supportive environment focused on the professional development of colleagues. I actively facilitate their growth by providing the necessary resources and support to achieve their objectives.

Operations Manager

Bug Out
05.2023 - 02.2024
  • Planning and managing schedules daily.
  • Managing daily and monthly production.
  • Safety Ambassador for the Branch, ensuring all technicians are adhering to company policies and are using and knowledgeable with the correct PPE.
  • Handling customer issues and complaints and making sure I do right by them and the company.
  • Handling technicians’ day to day operations, setting expectations, obtainable goals, and efficiency.
  • Keeping an organized and tight grip on tech costs. i.e..., chemical and material use
  • Completing ride along with technicians to ensure knowledge and growth within the business.
  • Assisting the BM in recruiting and hiring
  • Managing technicians pay, time sheets, hours through Workday.
  • Maintaining Integrity within myself and my team
  • Maintaining training through U+ and making sure techs are up to date with the company's SOP's.
  • Manage spending with company cards and submitting expense reports.
  • Managing CCM Portal Daily
  • Managing fleet and service vehicles
  • Compliant with all company policies, SOP's, and handbook

Branch Manager

Bug Out Service
03.2019 - 04.2023
  • As Branch Manager at Bug Out, I provide comprehensive oversight to pest technicians, termite technicians, and sales inspectors. I am responsible for addressing all customer concerns and issues, both in-field and internal. Furthermore, I manage a monthly budget and strategically oversee spending, inventory, chemical usage, and fleet vehicles to drive revenue growth while optimizing cost efficiency. I have consistently exceeded all assigned performance goals, including sales, revenue, business volume, and customer base expansion.

Pest Technician

Bug Out Service
04.2016 - 01.2018
  • As a Pest Control Specialist, I was responsible for mitigating pest infestations in both residential and commercial environments. My duties included conducting thorough inspections of buildings and surrounding areas to identify signs of pest activity, determining appropriate treatment protocols, and calculating service costs based on the dimensions of the treatment area. Additionally, I scheduled client appointments and operated a company vehicle.

88H CARGO SPECIALIST

US ARMY RESERVES
02.2011 - Current
  • As a member of the Army Reserves, I am responsible for the meticulous inspection, accurate counting, and comprehensive documentation of cargo, employing both manual and automated data processing systems when activated for duty. My expertise encompasses the efficient loading and unloading of diverse supplies and equipment across various transportation modes, including ships, docks, beaches, railheads, boxcars, warehouses, motor vehicles, and aircraft. I possess operational proficiency across a wide range of material handling equipment, including winches, cranes, and forklifts of all types and sizes. Furthermore, I am responsible for the development of precise load plans for both air and ocean liner vessel shipments and am skilled in the operation of related ocean liner vessel equipment. I was deployed from June 2019 to June 2020.

Education

Associates - Criminal Justice

Sampson Community College

Skills

  • Pest Control
  • Load & Unload
  • Operating Systems
  • Security
  • Military Experience
  • Management
  • Microsoft Windows
  • Profit & Loss

Certification

  • Registered Technician
  • Pesticide Applicator's
  • License Pest Control
  • License

Military Service

  • Branch: Reserves
  • Service Country: United States
  • Rank: SGT (E-5)
  • February 2011 to Present

Timeline

Branch Manager

Bug Out
02.2024 - Current

Operations Manager

Bug Out
05.2023 - 02.2024

Branch Manager

Bug Out Service
03.2019 - 04.2023

Pest Technician

Bug Out Service
04.2016 - 01.2018

88H CARGO SPECIALIST

US ARMY RESERVES
02.2011 - Current

Associates - Criminal Justice

Sampson Community College

Similar Profiles

CREATE PROFILE