Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Dildy

Crestview,FL

Summary

High-performing District Leader with over 17 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational excellence and delivering results for optimal profitability. Builder of a People First work environment that thrives on personal growth and positive recognition.

Overview

39
39
years of professional experience

Work History

District Manager

Wendy's
Memphis, TN
05.2023 - Current
  • Regularly communicated updates regarding changes in company policies or procedures down through store level employees.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.

District Manager

Pizza Hut
Crestview, FL
06.2012 - 05.2023
  • Maximized Restaurant Controllable Profits by optimizing daily operations.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Collaborated with RGM's to improve performance and grow sales.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Mentored and internally promoted successful staff at all store level positions into leadership positions to drive company growth
  • Resolved customer complaints.
  • Sourced and recruited top talent for various store positions and verified recruiting processes to meet new store opening timelines.
  • Cultivated positive rapport with associates and team leadership.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Drove district growth through quality, cleanliness, and customer service.
  • Helped RL's build daily habits and routines that became a winning culture.
  • Exemplified a People First approach.
  • Mentored and internally promoted successful individuals to fill leadership positions.

Owner

GOB Maintenance and Repair
Crestview, FL
05.2004 - 05.2012
  • Built a business around a culture of 'My Word is My Bond'.
  • Stood by every job that we did, guaranteeing best possible job execution.
  • Built business from an employee of one to working 3 full time crews of 5.
  • Gave my employees a workplace where they knew they were valued and appreciated.
  • Processed payroll.
  • Became the go to contractor on high profile jobs.
  • Was only sub-contractor named on emergency management plan to the State.

District Manager

Wendy's - Wendco
Pensacola, FL
05.1994 - 05.2004
  • Drove district growth through program attention to quality, service, and cleanliness.
  • Mentored team members by demonstrating best practices.
  • Worked with direct reports to promote a results driven culture.
  • Maximized district and individual store revenue by optimizing daily operations.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Began my People First approach to all aspects of my job recognizing that it cultivated best practices and results
  • Began coaching that Sales helps everything but the Right Culture is the Only True Cure All
  • Developed a culture of internal growth and advancement to fill district and company's needs.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business partnerships.
  • Established goals for employees to promote achievement and surpass business targets.
  • Mentored and internally promoted successful individuals to fill leadership positions.

Store Manager

McDonald's
Mary Esther, FL
06.1986 - 04.1994
  • Trained and mentored staff to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and profits.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

Some College (No Degree) - Electrical Engineering

Georgia Institute of Technology
Atlanta, GA

Some College (No Degree) -

Okaloosa Walton Community College
Niceville, FL

Skills

  • Workforce Development
  • Conflict Management
  • Operations Oversight
  • Client Relationship Building
  • Budget Management
  • Human Resource Management
  • Financial Oversight
  • Sales Forecasts
  • Policies and Procedures
  • Performance Oversight
  • Operations Improvements
  • Staff Supervision
  • Decision Making
  • Customer Service
  • Problem-Solving
  • Relationship Building
  • Verbal and Written Communication
  • Performance Evaluations
  • Customer Complaint Resolution
  • Staff Training and Development

Timeline

District Manager

Wendy's
05.2023 - Current

District Manager

Pizza Hut
06.2012 - 05.2023

Owner

GOB Maintenance and Repair
05.2004 - 05.2012

District Manager

Wendy's - Wendco
05.1994 - 05.2004

Store Manager

McDonald's
06.1986 - 04.1994

Some College (No Degree) - Electrical Engineering

Georgia Institute of Technology

Some College (No Degree) -

Okaloosa Walton Community College

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