Douglas Dipasqua
NY
Summary
Proactive Director of Banquet Operations with extensive experience in enhancing service quality and managing large-scale events. Skilled in staff training, operational efficiency, and financial management. Bringing a strong focus on continuous improvement, exceptional guest experiences, and strategic team leadership.
Overview
13
13
years of professional experience
Work History
Director of Banquet Operations
Ram Caterers
Old Westbury, NY
05.2022 - Current
- Establish a culture of continuous improvement within the banquet department, fostering an environment where staff were empowered to suggest and implement operational enhancements.
- Enhance banquet service quality by implementing new staff training programs and refining event planning processes.
- Deliver exceptional guest experiences time after time, earning numerous accolades from clients and industry professionals alike.
- Recruit top talent for the banquet team by conducting thorough interviews and identifying candidates who possessed excellent customer service skills and a strong work ethic.
Director of Operations
Ram VIP Destinations
Miami, FL
04.2023 - 05.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Co-Owner
Flour & Oak
Staten Island, NY
06.2020 - 05.2022
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Banquet Manager
Angelinas Restaurant
Staten Island, NY
06.2011 - 08.2021
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for over 300 -person events.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Skills
- Menu development
- Technology proficiency
- Budgeting expertise
- Vendor negotiation
- Detail orientation
- Problem-solving abilities
Timeline
Director of Operations
Ram VIP Destinations
04.2023 - 05.2023
Director of Banquet Operations
Ram Caterers
05.2022 - Current
Co-Owner
Flour & Oak
06.2020 - 05.2022
Banquet Manager
Angelinas Restaurant
06.2011 - 08.2021