Summary
Overview
Work History
Skills
Timeline
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Douglas Dipasqua

NY

Summary

Proactive Director of Banquet Operations with extensive experience in enhancing service quality and managing large-scale events. Skilled in staff training, operational efficiency, and financial management. Bringing a strong focus on continuous improvement, exceptional guest experiences, and strategic team leadership.

Overview

13
13
years of professional experience

Work History

Director of Banquet Operations

Ram Caterers
05.2022 - Current
  • Establish a culture of continuous improvement within the banquet department, fostering an environment where staff were empowered to suggest and implement operational enhancements.
  • Enhance banquet service quality by implementing new staff training programs and refining event planning processes.
  • Deliver exceptional guest experiences time after time, earning numerous accolades from clients and industry professionals alike.
  • Recruit top talent for the banquet team by conducting thorough interviews and identifying candidates who possessed excellent customer service skills and a strong work ethic.

Director of Operations

Ram VIP Destinations
04.2023 - 05.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Co-Owner

Flour & Oak
06.2020 - 05.2022
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

Banquet Manager

Angelinas Restaurant
06.2011 - 08.2021
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Directed and managed banquet functions for over 300 -person events.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.

Skills

  • Menu development
  • Technology proficiency
  • Budgeting expertise
  • Vendor negotiation
  • Detail orientation
  • Problem-solving abilities

Timeline

Director of Operations

Ram VIP Destinations
04.2023 - 05.2023

Director of Banquet Operations

Ram Caterers
05.2022 - Current

Co-Owner

Flour & Oak
06.2020 - 05.2022

Banquet Manager

Angelinas Restaurant
06.2011 - 08.2021

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Douglas Dipasqua