Douglas Elenz
Pensacola
Summary
I'm aiming to leverage my abilities to successfully fill the vacancy at your company.
I'm a focused professional with experience in customer service, maintenance scheduling and documentation. I've been a tradesman most of my life, but I strive to further my experience in other areas. I'm frequently praised as efficient by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cable Technician
Coast2Coast Inc.
Gainsville
06.2024 - Current
- Communicated with customers, notifying of expected work times and completion outlook
- Verified service by testing installed cabling and identifying, correcting, or escalating problems.
- Drove customer satisfaction by investigating complaints, enhancing operating techniques, and recommending system improvements.
- Reviewed and interpreted work orders in preparation for work tasks.
- Diagnosed errors and technical problems, determining proper solutions to produce timely, detailed service reports.
- Climbed poles and ladders, and entered areas such as manholes and cable vaults to install, maintain, and inspect equipment.
- Ensured that power supplies were adequate and that communications links function
- Removed loose wires and other debris after work was completed
- Removed and remade connections to change circuit layouts, followed work orders and diagrams
- Adjusted and modified equipment to enhance equipment performance and to respond to customer requests
- Maintained tools, test equipment, and motor vehicles.
- Ran wires between components and outside cable systems, connecting to telephone poles or underground cable accesses.
- Requested support from technical service centers when on-site procedures failed to solve installation or maintenance problems.
- Demonstrated equipment to customers, explained its use, and responded to any inquiries and complaints.
Property Maintenance Worker
Pensacola Country Club
07.2023 - 06.2024
- Dismantled machines, equipment and devices to access and remove defective parts, using hoists,lifts, hand tools and power tools
- Installed equipment, built decks, furniture to improve energy and operational efficiency for the clubhouse building, as well as for the Tennis center
- Painted, framed windows, doors, installed floors, woodwork, plaster, drywall, or other parts of building structures
- Assembled, installed and repaired wiring, Telecommunication lines, electrical and electronic components, pipe systems, plumbing, and other equipment
- Improved property curb appeal by performing regular landscaping tasks, including removing weeds, trimming hedges, and planting flowers.
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Ensured club member satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Conducted routine inspections of properties to identify potential hazards and necessary repairs.
Youth Care Specialist
Lutheran Services of Florida
01.2024 - 06.2024
- Observed children's behavior and recommended measures for behavior improvement and development of self-care skills
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
- Promoted children's emotional development by encouraging respect of others
- Assisted in preparing food and serving meals and refreshments to children
- Observed and monitored children's play activities
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Developed life skills training curriculum to empower youths in making responsible decisions and preparing for independent living.
- Provided a safe and nurturing environment for at-risk youths, offering compassionate guidance during times of personal struggle.
- Organized and participated in recreational outings, trips and games
- Maintain safe play environment
- Helped children with homework and school work
Plumbing Apprentice
Van Plumbing Co.
11.2022 - 08.2023
- Repaired machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices
- Performed general cleaning of buildings and properties
- Provided shoe cleaning services for club members
- Repaired and maintained buildings, walls, arches and other structures
- Ordered parts, supplies, or equipment from catalogs or suppliers
- Aided in repair and maintenance of machines, mechanical equipment and building structures
- Maintained Tennis courts using a Tow Roller, Coarse/smooth brushes, and Line brushes to optimize court performance
- Checked that plumbing work followed governmental codes by studying utility regulation materials
- Located leaks to prevent further damage to residential and commercial sites
- Disassembled pipes to inspect and repair when instructed
- Cleaned job site thoroughly to mitigate signs of plumbing activity
- Absorbed trade knowledge by observing techniques of experienced plumbers
- Kept inventory of tools and equipment to verify job completion capacity
- Engaged in pipe cutting, preassembly and installation of plumbing systems and components
- Located and marked position of pipe installations, connections, passage holes and fixtures in structures, using measuring instruments such as rulers and levels
- Assembled pipe sections, tubing, and fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, and soldering, brazing and welding equipment
- Inspected structures to assess material and equipment needs, to establish sequence of pipe installations and to plan installation around obstructions, such as electrical wiring
- Accommodated pipes and pipe fittings, using hand and power tools
- Cut, threaded, or hammered pipes to specifications, using tools such as saws, cutting torches, pipe threaders, or pipe benders
- Shut off steam, water and other gases and liquids from pipe sections, used valve keys and wrenches
- Planned pipe system layout, installation, or repair, according to specifications
- Attached pipes to walls, structures, and fixtures, such as radiators and tanks, using brackets, clamps, tools, and welding equipment
- Installed pipe assemblies, fittings, valves, appliances such as dishwashers and water heaters, and fixtures such as sinks and toilets, using hand and power tools
- Filled pipes and plumbing fixtures with water and air and observed pressure gauges to detect and locate leaks
- Inspected, examined and tested installed systems and pipe lines, using pressure gauge, hydrostatic testing, observation and other methods
- Selected pipe sizes, types, or related materials, such as supports, hangers, or hydraulic cylinders, according to specifications
- Supported from ceiling joists to hold pipes in place
- Maintained and repaired plumbing by replacing defective washers, replacing and mending broken pipes and opening clogged drains
Fence Installer
Weeks Family Fencing, INC.
Pensacola
10.2020 - 10.2022
- Communicated with customers, notifying of expected work times and completion outlook
- Unloaded fence posts and equipment, carrying to job site for project preparation
- Dug holes and trenches to allow for firm situating of fence posts
- Counted fence components to verify material availability for completing job
- Examined completed fence sections to check for weaknesses
- Measured fence areas to calculate accurate material requirements
- Evaluated work area characteristics to determine installation approach
- Cut fence sections for matching length with hand and power tools
- Inspected ground conditions for finding stable fence positioning
- Laid out fence lines and mark posthole positions, following instructions, drawings and specifications
- Set metal and wooden posts in upright positions in postholes
- Made rails for fences, by sawing lumber and by cutting metal tubing to required lengths
- Assembled gates and fasten gates into position, using hand tools
- Mixed and poured concrete around bases of posts, and tamp soil into postholes to embed posts
- Attached fence rail supported to posts, using hammers and pliers
- Nailed wooden pickets to 2x4 frames to construct picket fences
- Dug postholes, used spades, posthole diggers and power-driven augers
- Stretched wire, wire mesh, or chain link fencing between posts, and attached fencing to frames
- Directed employee tasks and time management, improving customer experiences
- Built employee knowledge with training and mentoring
- Coached employees on customer service and selling techniques
- Used proven customer engagement techniques to increase sales
- Maintained organized store environment for customer and employee health and safety
- Coordinated with Store Manager to set specific and actionable goals based on established KPIs
- Highlighted sale items and promotions with proper signage and displays
- Monitored and helped co-workers through unloading deliveries, to ensure that efficiently and effectively, we stocked goods and other merchandise properly and organized it accordingly
- Prepared staff work schedules and assigned specific duties
- Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations
Assistant Store Manager
Dollar Tree, Inc.
11.2019 - 10.2020
- Directed employee tasks and time management, improving customer experiences
- Built employee knowledge with training and mentoring
- Coached employees on customer service and selling techniques
- Used proven customer engagement techniques to increase sales
- Maintained organized store environment for customer and employee health and safety
- Coordinated with Store Manager to set specific and actionable goals based on established KPIs
- Highlighted sale items and promotions with proper signage and displays
- Monitored and helped co-workers through unloading deliveries, to ensure that efficiently and effectively, we stocked goods and other merchandise properly and organized it accordingly
- Prepared staff work schedules and assigned specific duties
- Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations
Cable Technician
Cab Comm Inc.
05.2015 - 10.2019
- Communicated with customers, notifying of expected work times and completion outlook
- Verified service by testing installed cabling and identifying, correcting, or escalating problems
- Drove customer satisfaction by investigating complaints, enhancing operating techniques and recommending system improvements
- Reviewed and interpreted work orders in preparation for work tasks
- Diagnosed errors and technical problems, determining proper solutions to produce timely and detailed service reports
- Climbed poles and ladders, and entered areas such as manholes and cable vaults to install, maintain and inspect equipment
- Ensured that power supplies were adequate and that communications links function
- Removed loose wires and other debris after work was completed
- Removed and remade connections to change circuit layouts, followed work orders and diagrams
- Adjusted and modified equipment to enhance equipment performance and to respond to customer requests
- Maintained tools, test equipment and motor vehicles
- Ran wires between components and outside cable systems, connecting to telephone poles or underground cable accesses
- Requested support from technical service centers when on-site procedures failed to solve installation or maintenance problems
- Demonstrated equipment to customers and explained its use, responding to any inquiries and complaints
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06.2013
Skills
- Landscaping knowledge
- Scheduling Coordination
- Drywall Repair
- Power tool proficiency
- Problem Solving
- Fence Installation
- Handyman Services
- Computer Literacy
- Appliance Troubleshooting
- Decision Making
- Time Management
- Preventative Maintenance
- Inventory Management
- Teamwork Abilities
- Work Order Management
- Microsoft Office
- Painting
- Plumbing
- Supply Ordering
- Repair Work Planning
- Preventive Maintenance
- Multitasking
- Written Communication
- Problem-Solving
- Child development
- First aid and CPR
- Youth supervision
- Cable installation
- Customer service
- Work order interpretation
- OSHA compliance
- Dispatch communication
- Customer education
Certification
HSI CPR AED ALL Ages Certification
Broadband Installation CATV Training Institute
Radio Frequency Basics CATV Training Institute
Customer Satisfaction CATV Training Institute
Tech Essentials CATV Training Institute
Community Service
- Worked with kids through Redeemer Lutheran Church.
- Promoted children's emotional development and self-care skills.
References
- Bobby Clay, Friend, (850) 776-7928, Claylikemud@gmail.com
- Leonard Tarantino, Friend, (850) 465-6815, LimoExpectations@aol.com
- Sherry Kuss, supervisor from previous job, (850) 454-4987, Sheryl.Kuss@lsfnet.org
Timeline
Cable Technician
Coast2Coast Inc.
06.2024 - Current
Youth Care Specialist
Lutheran Services of Florida
01.2024 - 06.2024
Property Maintenance Worker
Pensacola Country Club
07.2023 - 06.2024
Plumbing Apprentice
Van Plumbing Co.
11.2022 - 08.2023
Fence Installer
Weeks Family Fencing, INC.
10.2020 - 10.2022
Assistant Store Manager
Dollar Tree, Inc.
11.2019 - 10.2020
Cable Technician
Cab Comm Inc.
05.2015 - 10.2019
High School Diploma -
Pine Forest High School
Similar Profiles
Zayne FallonZayne Fallon
Professional Painter at Coast2Coast Quality Painting And DecoratingProfessional Painter at Coast2Coast Quality Painting And Decorating
Aaron ClarkeAaron Clarke
Administrative Assistant at Coast2Coast Real Estate ConnectionsAdministrative Assistant at Coast2Coast Real Estate Connections
Emma BegleyEmma Begley
Office Assistant at Coast2Coast LendingOffice Assistant at Coast2Coast Lending
Allison ParkerAllison Parker
Clinical Experience at Ascension Sacred Heart Regional Perinatal CenterClinical Experience at Ascension Sacred Heart Regional Perinatal Center
Bailey BarbaricBailey Barbaric
Sales Development Representative at Next Call ClubSales Development Representative at Next Call Club