Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Eryca

Palm Bay

Summary

Dynamic manager with a proven track record at Domino's Pizza, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and training. Skilled in time management and problem resolution, fostering a collaborative environment that drives performance and supports continuous improvement.

Overview

4
4
years of professional experience

Work History

Manager

Dominos's Pizza
12.2021 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Mental Health Technician

Rivendell Behavioral Health Hospital
02.2022 - 04.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Adapted quickly to changing patient needs, providing flexible and responsive care.
  • Supported patients in daily activities, promoting independence and skill-building.
  • Guided patients in development of coping strategies, improving their ability to manage symptoms.

Warehouse Associate

The J.M. Smucker Company
08.2020 - 12.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.

Education

Regina Webb Academy
Bowling Green, KY

Cocoa High School
Florida
05-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Regulatory compliance
  • Team development
  • Adaptability and flexibility
  • Positive attitude
  • Problem resolution
  • Effective communication

Timeline

Mental Health Technician

Rivendell Behavioral Health Hospital
02.2022 - 04.2023

Manager

Dominos's Pizza
12.2021 - 11.2024

Warehouse Associate

The J.M. Smucker Company
08.2020 - 12.2021

Regina Webb Academy

Cocoa High School

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