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Associate Principal Engineer

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I am a highly adaptable and motivated professional with a passion for learning, problem-solving, and delivering excellence in customer experience. At the age of 14, I moved abroad and successfully integrated into a new cultural and linguistic environment, demonstrating resilience and a strong ability to learn under pressure. Since then, I have cultivated a high level of English proficiency and developed a robust set of interpersonal and analytical skills.
My academic background and professional experiences have equipped me with the ability to communicate effectively across diverse teams and customer profiles. I take pride in being a fast learner with the capacity to absorb new information quickly and apply it efficiently to evolving workplace demands. I am deeply committed to teamwork and collective achievement, consistently prioritizing group success over individual recognition.
My role as a Customer Service Representative at Teleperformance Portugal—working on the Meta project—has allowed me to refine key competencies such as empathy, technical troubleshooting, critical thinking, and multi-channel communication. I believe that my proactive approach, multilingual skills, and eagerness to grow make me a valuable asset in any dynamic and customer-focused work environment.

 To gain valuable work experience, obtain opportunities to apply knowledge gained through continued education, and assist in achieving goals for a respected organization using my strong work ethic, technical, and customer services skills. 

Customer Service Representative with deep experience resolving complex inquiries with speed, empathy, and accuracy—achieving proven first-contact resolution in high-volume inbound support. Known for de-escalation, active listening, and clear communication that strengthens customer loyalty and protects brand reputation. Leverages CRM tools and Microsoft Office to document cases, identify trends, and streamline support workflows. Former educator and department chair with 20+ years of training, coaching, and leadership experience—bringing a calm, solutions-focused approach to every customer interaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalation.

Experienced Customer Service Representative at Global Payments, specializing in fraud detection and prevention. Adept at resolving complex issues and communicating effectively to reduce financial risks and boost customer satisfaction. Proven ability to conduct thorough investigations and collaborate with internal teams to enhance service quality and processes.

Douglas Even

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Customer Service Representative

Customer Service Representative

Sr. Disability Representative

Team Coordinator

Golf Professional

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Customer Service Representative

Customer Service Representative

Sr. Disability Representative

Team Coordinator

Golf Professional

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