Douglas Fehrmann
Chattanooga,TN
Summary
Experienced Implementation and Account Manager knowledgeable about statistical analysis and proficient in Employee Experience, Benefits, Payroll, and Workforce Management bringing 14 years of experience in technical services.
Overview
14
14
years of professional experience
Work History
Sr. Implementation Consultant
Simpplr
Redwood City
07.2021 - Current
- Conducted enterprise capability analysis to identify potential gaps.
- Worked on large enterprise and business critical applications.
- Developed enterprise solutions for modern systems and legacy applications.
- Crafted successful messages to support large-scale, enterprise-wide changes.
- Designed technical solutions for complex enterprise systems in alignment with organizational objectives.
- Developed and implemented enterprise architecture strategies, roadmaps, and governance models.
Implementation Manager
Ceridian
Remote
08.2019 - 07.2021
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Performed quality assurance testing prior to launching new implementations into production environments.
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Analyzed customer feedback and identified areas for improvement in existing implementations or processes.
- Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.
- Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
Data Quality Manager
Benefitfocus
Charleston, SC
08.2010 - 08.2019
- Conducted periodic audits to assess the effectiveness of data quality processes.
- Drafted technical documentation outlining process flows related to data entry, validation, archiving.
- Developed and implemented data quality policies and procedures to ensure accuracy, completeness, and consistency of company data.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Bachelor of Arts -
University of South Carolina - Columbia
Columbia, SC12-2009
Skills
- Stakeholder Management
- Project Documentation
- Requirements Gathering
- Software Implementation
- Technical Leadership
- Business Analysis
- Data Migration
- Resource Planning
Languages
Spanish
Limited
Timeline
Sr. Implementation Consultant
Simpplr
07.2021 - Current
Implementation Manager
Ceridian
08.2019 - 07.2021
Data Quality Manager
Benefitfocus
08.2010 - 08.2019
Bachelor of Arts -
University of South Carolina - Columbia