Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Douglas Fletcher

Massapequa Park,NY

Summary

Experienced professional in account management with expertise in client relationship management and strategic planning. Demonstrated success in driving team collaboration and adapting to evolving needs. Proficient in project management, problem-solving, and clear communication. Recognized for reliability and consistent delivery of impactful results.

Overview

21
21
years of professional experience

Work History

Account Services Manager

New York Daily News
06.2013 - 07.2025
  • Managed a team of 10 Sales Planners and Account Managers, enhancing operational efficiency and team collaboration.
  • Conducted thorough research using DFP to optimize inventory selection based on sales representatives' criteria.
  • Create proposals in DSM based on client's budget and targeting goals.
  • Coordinated with the ad operations team to ensure full campaign delivery and alignment with client objectives.
  • Developed comprehensive case studies and reports to analyze campaign performance and suggest improvements in CTR and delivery.
  • Developed and maintained strong relationships with key clients to enhance retention and satisfaction.
  • Digital solutions research including searching spyfu, market grader, and clients various social media accounts.

Operations Coordinator

New York Daily News
07.2004 - 06.2013
  • Assisted the makeup department in designing and organizing layouts for main editions and special sections to align with editorial and advertising requirements.
  • Planned, coordinated, and managed advertising campaigns, collaborating with clients to refine product messaging and advertising strategies
  • Discussed with the client the product, advertising themes and methods, and any changes that should be made in advertising copy
  • Reviewed and prepared advertising schedules, detailing ad specifications, publication dates, and positioning
  • Coordinated with sales, graphic arts, and finance teams to support sales objectives and ensure seamless execution of client creative and scheduling needs
  • Coordinated daily operations to enhance workflow efficiency across departments.
  • Supported project management by tracking deadlines and deliverables for multiple initiatives.

Education

BA - Communication

St.John's University
Jamaica, NY
01.2003

Skills

  • Experience with DFP
  • DSM
  • Slide deck creation
  • Excel spreadsheet management
  • Sales Force
  • Employee training
  • Customer engagement strategies
  • Data-informed decision making
  • Employee training

Awards

Sales support person of the year 2017, Sales support person of the year 2013

Timeline

Account Services Manager

New York Daily News
06.2013 - 07.2025

Operations Coordinator

New York Daily News
07.2004 - 06.2013

BA - Communication

St.John's University

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