Douglas Florence
Wichita,KS
Summary
Talented Technical Advisor analyzes and resolves a variety of complex issues. Customer-focused and passionate with the capability of leading team in performance metrics.
Overview
21
21
years of professional experience
Work History
Composite Technical Advisor
Sky Climber Renewables
Delaware, OH
04.2023 - Current
- Provided technical advice and guidance to technicians on complex repairs.
- Excellent communication skills, both verbal and written.
- Managed the recruitment process by screening, interviewing and selecting qualified candidates.
- Coordinated with other departments to identify potential resources for projects.
- Monitored utilization of resources across all projects.
- Maintained detailed records of employee time sheets and vacation requests.
- Prepared bid proposals based on time and material calculations
Composite Technician
GE/FieldCore
Remote, USA
02.2021 - 04.2023
- Operated machinery and tools safely during composite repair.
- Read and interpreted job orders, drawings and specification sketches.
- Accurately combined different materials to create strong composite material for Wind Turbine Generators.
- Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Wind Turbine Technician
Vestas American Wind Technology
Le Roy, MN
03.2020 - 02.2021
- Conducted systematic processes for identifying root cause of wind turbine component failures.
- Maintained optimal performance of underground transmission systems, wind field substations, fiber optic sensing and control systems.
- Assisted with establishing processes and procedures for newly created facilities.
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
Composite Technician
Sky Climber Wind Solutions LLC
Remote, USA
02.2018 - 02.2020
- Operated machinery and tools safely during composite Repair.
- Read and interpreted job orders, drawings and specification sketches.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used cellophane, wax paper and masking tape to mask off mold areas not laminated.
Lead Customer Service Representative
CURO Financial Technologies
Wichita, KS
05.2016 - 02.2018
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Reviewed associate performance to identify training needs.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer calls and emails to answer questions about products and services.
Weld Truck Operator
Holland Railroad
Wichita, KS
03.2014 - 04.2016
- Repaired damaged track parts and welded new components to existing parts.
- Set machines to make accurate and precise adjustments to various track parts for durability, functionality and safe operations.
- Repaired damaged tracks across different types of terrain.
- Cleaned around tracks and completed important repairs to achieve maintenance targets.
- Adapted schedules and work timelines to meet productivity targets and maximize railway safety.
Customer Service Supervisor
T-Mobile
Wichita, KS
06.2003 - 11.2013
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Standardized office structures and processes to promote collaboration and increased performance.
Education
Associate of Applied Science - Wind Turbine Technology
Pinnacle Career Institute
Kansas City, MO01.2014
Some College (No Degree) - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Technical knowledge
- Maintenance
- Team Leadership
- Interviewing
- Wages and salaries
- Performance monitoring
- Staff Management
- Quality Assurance
- Professional Demeanor
Timeline
Composite Technical Advisor
Sky Climber Renewables
04.2023 - Current
Composite Technician
GE/FieldCore
02.2021 - 04.2023
Wind Turbine Technician
Vestas American Wind Technology
03.2020 - 02.2021
Composite Technician
Sky Climber Wind Solutions LLC
02.2018 - 02.2020
Lead Customer Service Representative
CURO Financial Technologies
05.2016 - 02.2018
Weld Truck Operator
Holland Railroad
03.2014 - 04.2016
Customer Service Supervisor
T-Mobile
06.2003 - 11.2013
Associate of Applied Science - Wind Turbine Technology
Pinnacle Career Institute
Some College (No Degree) - Business Management
Colorado Technical University
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