Douglas Foster
Statesville,NC
Summary
Dynamic professional with a proven track record at WalMart Distribution, excelling in warehouse operations and quality control. Skilled in RF scanning and inventory management, I enhance customer satisfaction through effective communication and problem-solving. Recognized for optimizing order fulfillment processes, I am committed to maintaining high standards in fast-paced environments.
Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Order Picker
WalMart Disturbution
Troutman, NC
09.2025 - 12.2025
- Operated pallet jacks and forklifts to efficiently transport merchandise within warehouse environment.
- Accurately picked and prepared orders for shipment, ensuring quality control standards were met.
- Utilized inventory management systems to track stock levels and report discrepancies.
- Collaborated with team members to optimize workflow and reduce order processing time.
- Conducted routine safety checks on equipment, adhering to workplace safety protocols.
- Assisted in training new employees on order picking processes and best practices.
- Organized products in designated areas, maintaining a clean and efficient workspace.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
Restaurant Manager
Cookout Restaurant
Statesville, NC
04.2022 - 08.2023
- Oversaw daily restaurant operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on customer service protocols and food safety practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery processes.
- Conducted regular team meetings to reinforce goals, improve communication, and foster a positive work environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Restaurant Manager
Chili's Restaurant
Statesville, NC
01.2011 - 04.2020
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained and mentored staff on customer service protocols and food safety practices.
Education
High School Diploma - Business Administration
Zebulon B. Vance High School
Charlotte, NCSkills
- Warehouse safety
- Warehouse operations
- Product packing
- Packing and shipping
- Pallet jack operation
- Quality control
- Heavy lifting
- Interdepartmental communication
- Product location
- Product transport
- Pallet jack proficiency
- RF gun operation
- Merchandise restock
- RF scanning devices
- Boxing and labeling
- Work order prioritization
- Barcode scanning
- Time management
- Point of sale (POS) system operation
- Operations management
- Passion for customer satisfaction
- Customer-oriented
- Complaint resolution
- Food service background
- Adaptable
- Employee retention
- Supervisory skills
- Schedule coordination
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Regulatory compliance
- Catering coordination
- Trained in performance and wage reviews
- Employee schedule management
- Proven sales record
- Table management
- Restaurant operations management
- Stable work history
- Take-out service
- Kitchen oversight
- Customer service
- Problem-solving
- Safe food handling
- Team leadership
- Reliable and responsible
Certification
ServeSafe cerification
°Professional DJ and owner of catering company
- Power98
- Weddings
- Birthday parties
Timeline
Order Picker
WalMart Disturbution
09.2025 - 12.2025
Restaurant Manager
Cookout Restaurant
04.2022 - 08.2023
Restaurant Manager
Chili's Restaurant
01.2011 - 04.2020
High School Diploma - Business Administration
Zebulon B. Vance High School