Douglas Freelon

As General Manager, was responsible for running all aspects of day to day operations of the dispensary efficiently and profitably. This includes, but is not limited to:

• Opening a brand new dispensary and seeing it through it's take off successfully
• All aspects of daily operational of a successful retail establishment
• Management of staff and staff training
• Increased sales by at least 10%, month over month
• Maintained five star customer ratings ratings on Yelp, Leafly and Google
• Maintained accounting, compliance and HR records
• Oversaw staff scheduling, staff performance and staff conflict/issue resolution
• Responsible for security; guards and automated alarm, security cameras and security systems
• Communication between dispensary and executive offices, HR, purchasing and accounting
• Participation in in San Francisco's Equity program in both staffing and purchasing
• Successfully completed the OSHA managers training course and passed the exam

I came on board at Flower To The People as a shift lead. Within two months I was promoted to Assistant General Manager. Some of my duties and achievements while there:

• Cultivated performance-based culture centered on individual accountability, goal attainment and team achievement
• Supported and motivated team members to efficiently achieve challenging business goals
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
• Wrote SOPs for the responsibilities and duties required of shift and floor managers: opening and closing procedures, POS cash drop procedures, proper reporting of incidents and problems etc
• Engaged team members and improved performance by delivering daily updates and conducting management and staff meetings to obtain feedback and convey new policies
• Resolved problems promptly and effectively to elevate customer approval
• Successfully completed the SF Chamber Of Commerce Sexual Harassment Training Program and passed the exam
• Motivated, trained and disciplined employees to maximize performance

In my time at The Apothecarium I expanded my skill set and took on a variety of new responsibilities and functions that have bolstered my experience. Some examples of these added abilities and experiences:

• Assisted in the opening of a brand new award winning dispensary and the re-branding and transformation of an acquired dispensary
• Assisted the management team with opening and closing procedures
• Processed and completed the intake of new patients/guests and verified returning patients'/guests' memberships
• Processed and completed on line orders
• Operated a cash register for cash and credit card transactions with 100% accuracy
• Stocked and replenished merchandise according to store merchandising layouts
• Cleaned and organized the store, including the administration desk and displaysProvided security back-up
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register

For more than 22 years I was employed in positions of great responsibility and trust at Steve Silver Productions, Inc. I was Associate Production Manager and Wardrobe Master at "Beach Blanket Babylon" for more than 18 years. These positions honed my management, strategic and logistical skills in a fast paced, diverse and ever changing environment. My major responsibilities:

• An integral part of the team responsible for the smooth running of Beach Blanket Babylon at 7 performances a week, its traveling version and public relations engagements
• Oversaw and was responsible for the appearance, fit, care and storage of over 4000 costume pieces in the present version of the show. I also trained and supported two dressers
• Managed a 5000 sq.foot warehouse used for the storage of over 42 years worth of props & costumes and all traveling show equipment
• Communication between the costume production department, repair shop, buyers, crew, cast and administration. In charge of purchasing
• Planning, logistical support and on site management for all out of house events and appearances
• Supervision of cast and crew at out of house events and appearances
• Company manager for international touring company (May 1997)

I was responsible for assisting the house manager in the secure, safe, smooth and comfortable seating of nearly 400 people at every performance of Beach Blanket Babylon. I also assisted in the running of the bar, supervision of 8 ushers, 6 waiters and a cashier and building security. In the absence of the House Manager I was fully responsible for these duties.