Douglas Garcia
Portage,MI
Summary
Results-driven manager with proven success in improving customer satisfaction and team performance. Expertise in training staff and implementing operational best practices to enhance service quality. Strong focus on creating a positive work environment that drives accountability and productivity.
Overview
29
29
years of professional experience
Work History
Manager/Hairdesigner
Supercuts
Portage, MI
01.2023 - Current
- Coordinated team meetings to align project goals and enhance accountability.
- Managed scheduling and resource allocation for multiple projects to optimize efficiency.
- Organized training sessions to elevate team skills and foster knowledge sharing.
- Maintained documentation for compliance and process improvement initiatives.
- Monitored staff performance, addressing issues promptly to ensure operational standards.
- Developed and implemented strategies to boost customer satisfaction and loyalty.
- Resolved customer complaints swiftly to maintain a positive brand image.
- Supervised salon operations, including appointment booking and inventory management.
Self Employed Hairdresser
Self/ Blue 302 Salon
Kalamazoo, MI
03.2013 - 09.2022
- Executed personalized hair consultations to define client styles and preferences.
- Performed diverse cutting techniques to achieve desired hairstyles for clients.
- Maintained an organized salon environment, adhering to health and safety regulations.
- Recommended tailored hair care products based on individual client needs.
- Assisted in inventory management, ensuring adequate stock of salon supplies.
- Developed strong client relationships through attentive service and effective communication.
- Participated in ongoing training to remain current with industry trends and techniques.
- Washed, colored, cut, and styled hair for high volumes of clients daily.
Hairdesigner
Folio Salon
Kalamazoo, MI
04.1997 - 03.2013
- Executed hair cutting, coloring, and styling techniques to fulfill client requests.
- Consulted with clients to identify preferred hairstyles and services.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on effective hair care products and maintenance practices.
- Collaborated with team members to facilitate seamless salon operations.
- Implemented innovative styling trends to enhance service offerings.
- Managed appointment scheduling to optimize client flow and satisfaction.
- Evaluated hair condition to recommend appropriate treatment options.
Education
Vocational Certificate - Cosmetology
Chic University
Grand Rapids, MI01-1989
Associate of Arts - Culinary
Grand Rapids Community College
Grand Rapids, MI05-1987
Skills
- Team leadership
- Customer service excellence
- Hairdressing expertise
- Inventory control
- Scheduling efficiency
- Project coordination
Affiliations
- Sailboat racing
- horseback riding
- Gardening
- Golf
- Downhill skiing
Timeline
Manager/Hairdesigner
Supercuts
01.2023 - Current
Self Employed Hairdresser
Self/ Blue 302 Salon
03.2013 - 09.2022
Hairdesigner
Folio Salon
04.1997 - 03.2013
Vocational Certificate - Cosmetology
Chic University
Associate of Arts - Culinary
Grand Rapids Community College