DOUGLAS G. KING

Results-driven Implementation Consultant with 5+ years’ experience translating complex business requirements into scalable SaaS and Specification Data Management (SDM) solutions. Expert at Salesforce.com administration, data migration, and cross-functional collaboration. Proven record of reducing costs, improving data integrity, and elevating client satisfaction. Highly skilled in Salesforce.com administration, data migration, and process optimization, with a strong record of improving data integrity and reducing operational costs. An engaging and collaborative project leader recognized for building trusted client relationships, facilitating cross-functional alignment, and ensuring on-time, high-quality deployments that maximize customer value.

• Implementation and Process Improvement
• Streamlined complex workflow processes to improve billing cycle efficiency, reducing 90-day AR balances for multiple clients through real-time monitoring and proactive staff reallocation
• Train and mentor new members within the team, for product and industry best practice Conduct weekly technical training and/or mentorship for the team
• Increased team productivity by resolving claim rejections and payment issues promptly, resulting in faster revenue collection and improved client satisfaction Analyzed month-end reports to track client performance and identify areas for workflow and data integrity improvements to achieve KPI goals
• Help customers transform their business with SDM technology
• Perform quality assessments against requirements and acceptance criteria
• Assist with data imports, quality checks, and verification of client data
• Client Relationship Management
• Directed end-to-end client migrations to new electronic medical records and revenue cycle management platforms, ensuring seamless transitions through proactive communication, training, and quality assurance
• Retained a high percentage of clients by establishing trusted relationships and delivering consistent results during major system implementations
• Coordinated with an offshore support team to maintain high customer service standards and enable smooth collaboration across time zones
• Gathered business requirements and built process flow diagrams
• Team Leadership
• Mentored numerous project team members both informally as a senior team member and formally as a manager of teams ranging from 6 to 20 individuals
• Encouraged skill building and development while providing solid direction and reliable support
• Project Management
• Managed multiple concurrent implementation projects, meeting deadlines and delivering scalable solutions by coordinating cross-functional teams and monitoring progress against milestones
• Applied project leadership to improve standardization, data accuracy, and overall system performance, resulting in measurable cost savings and increased uptime
• Executed data migrations with high accuracy and minimal disruption, translating complex client requirements into actionable project plans and technical deliverables
• Presented solution designs, implementation roadmaps, and performance outcomes to C-Suite executives, aligning technical recommendations with strategic business goals