Douglas Grady
Summary
Seasoned Senior Property Manager bringing proven skills in negotiating, preparing and finalizing all financial and lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
17
17
years of professional experience
Work History
Senior Property Manager
IRT Living
06.2021 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Established rental rates by surveying local rental rates and calculated overhead costs. System used LRO.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Prepared annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated professional networks by engaging in professional, industry and government organizations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
Senior Property Manager
Dasmen Residential
02.2020 - 07.2021
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Maintained building systems by working with maintenance services and supervised repairs.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Assessed market data to ascertain prospective development sites.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
Senior Property Manager
Rangewater Management
03.2019 - 11.2019
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Maintained building systems by working with maintenance services and supervised repairs.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Assessed market data to ascertain prospective development sites.
- Prepared annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
RE Carroll Management
01.2019 - 07.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained sufficient number of units market-ready for lease.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed and implemented marketing strategies to increase occupancy rates.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
Hawthorne Residential
09.2018 - 12.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Responsible for initiating renovations
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed and implemented marketing strategies to increase occupancy rates.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
Senior Property Manager
Tribridge Management, LLC
08.2015 - 07.2018
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Maintained building systems by working with maintenance services and supervised repairs.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Assessed market data to ascertain prospective development sites.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Senior Property Manager
House Group LLC
02.2007 - 07.2015
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Maintained building systems by working with maintenance services and supervised repairs.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Assessed market data to ascertain prospective development sites.
- Prepared annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Master of Science - Public Administration
East Carolina University
Greenville, NC05.2002
Bachelor of Science - Political Science And Government
East Carolina University
Greenville, NC05.1986
Skills
- Property Inspections
- Understanding of lease agreements
- Maintenance Coordination
- Tenant relations
- Customer Service
- Staff Supervision
- Eviction Process
- Rent collection
- Vendor management knowledge
- Property management experience
- Real Estate Laws
- Budgeting and Financial Analysis
- Regulatory Compliance
- Property Management Expertise
- Budget management skills
- Fair Housing Regulations
- Asset Management
- Contract Administration
- Marketing and Leasing
- Administrative Oversight
- Crisis Management
- Financial Reporting
- Employee Motivation and Guidance
- Facilities Management
- Staff Management
- Clear Communication
- Decision-Making
- Relationship Building
- Budget Preparation
- Tenant and eviction laws
- Customer Relations
- Critical Thinking
- Performance Assessment
- Administrative Leadership
- Preparing property agreements
- Customer service-focused
- Tenant and Owner Liaising
- Creative and Adaptable
- Capital Projects Management
- Maintenance Management
- Contract Negotiation
- Insurance Coordination
- Property tours and inspections
- Grounds and Facility Inspection
- Maintenance Oversight
- Business Development
- Data Entry
- Work Planning
- Local and State Laws
- Multi-family property management
- Client Relations
- Dispute Handling
- Basic Mathematics
- Tracking operating expenses
- Violation Resolution
- Financial budgeting and reporting
- Sales and Marketing
- Maintenance knowledge
- Microsoft Office
- Staff Coordination
- Financial Oversight
- Rent Pricing Optimization
- Market Tracking
- Property Marketing
- Fair housing mandates
- Affordable housing programs knowledge
- Codes Compliance
- Property Showing
- New Construction
- Office Staffing
- Tax Liability Calculation
- Monthly Fee and Payment Collection
- Cloud-Based File Management
- Leasing and sales
- Social Media Engagement
- Operations Management
- Complaints Investigation
- Construction Project Oversight
- Knowledge of building codes
- Financing Coordination
- Database Management
- Supply Coordination
- Disturbance Handling
- Payment Collection
- Sale and Rental Recordkeeping
- Personnel Management
- Social Perception
- Vacancy Marketing
- Building operations
- Tenant Eligibility Determination
Accomplishments
Local Chapter IREM Board of Directors Executive Council 3 terms and current
Winner of the Donald M. Furbish CPM Scholarship Award IREM
CPM candidate
CAPS
CAM
NALP
NC Real Estate Broker - current
LIHTC Tax Credit Certified
Eagle Scout Bronze Palm 1981 Boy Scouts of America
State of North Carolina Teaching License 2000
Timeline
Senior Property Manager
IRT Living
06.2021 - Current
Senior Property Manager
Dasmen Residential
02.2020 - 07.2021
Senior Property Manager
Rangewater Management
03.2019 - 11.2019
Property Manager
RE Carroll Management
01.2019 - 07.2019
Property Manager
Hawthorne Residential
09.2018 - 12.2018
Senior Property Manager
Tribridge Management, LLC
08.2015 - 07.2018
Senior Property Manager
House Group LLC
02.2007 - 07.2015
Master of Science - Public Administration
East Carolina University
Bachelor of Science - Political Science And Government
East Carolina University